Customer Ratings & Reviews

Does not offer lost. Only offers enhanced warranty coverage. Do not purchase this insurance just go through the warranty if you have a hardware issure

A little disappointed that I wasn't told or reminded that I had the paid protection plan for my purchase.

I had purchased this insurance believing it covered the product for 1 or 2 years. It does not. I o ly allows your 1 replacement.

Do not know as of yet the quality of the warranty purchased as I havent used it however, if they are as bad as the equipment and the sales person that stated these earbuds were better than other brands at the store then the response would be its terrible, but again... havent had to use it yet.

Purchased for earbuds. The accidental damage protection was not honored.

I have a protection plan for my headphones and talk don’t want to exchange you want to repair. Tell people that before they buy the protection no exchange only repair s

Trash, right ear already went out ! Sounds like a mosquito in my right ear!

Can’t believe i paid this much money for this crap!! I love Bose products and hate apple AirPods so thought this would be the best choice, but they are such a pain to switch between devices. Additionally, I’ve only had them a few months and my left one keeps going out. It only works about 20% of the time. Luckily I purchased insurance, but I shouldn’t have to return a product this expensive so early on!

Great head phones, nice and comfortable and work for cancelling out some noise.

I HOPE it works. These Sony service only lasts about 8 months

Was charged wrong price on warranty. The employee said there would be money put back on card.

I think the sound quality is amazing. This is my second time purchasing this item. It was damaged, because I thought they were secure enough to wear in the rain. I suggest you warn people not to wear them in the rain.

Wish that the the protection plan covered loss items

Means nothing. My headsets stopped working. Since I purchased the plan I bought them into the store. They exchanged them and had me pay another $14 for a new plan!! What a rip off

Not overly impressed. Once you use the service, its voided, so you have to buy it again. :/

Absolutely horrible I wasn't informed that when you use the your insurance you have to repay for your next item meaning that this is a one-time use

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My kids and I lost everything this year in a fire and I couldn't even get help replacing any of our tablets headphones speakers I had just got them for Christmas reason for getting these plans and couldn't get any help so disappointed I even had fire department report

You don't want this product. Until recently, the inbuilt microphone overrides play. Can't type and listen at the same time. It's infuriating and frustrating trying to hack the best way to override the mic.

It is what it is, its protection plan for my MX5 headphones