Customer Ratings & Reviews

In my opinion BestBuy has the best protection plans out there. Just basing this on my personal experience and there could be something better. I haven’t seen it yet.

Hope don't need warranty . But will use if needed.

My family loves these headphones and is enjoying using them.

I got it on my Sony WF1000-XM5 to protect them from the wear and tear of the tips that tends to happen. Basically this protection plan covers wear and tear and accidents. Very easy to fulfill too. Just enter any Best Buy with the broken device, head to the check-out line or customer service, confirm the protection is still good, if it is the will help fulfill it. Either they will give you a store credit, gift card, or allow you to exchange it on the spot for a new one or something else, or they can even order another one if it isn't in stock if they are still available and have it shipped to your house. Super easy to use.

Bought this for my husband's earbuds because he is kind of rough on things. So far we haven't had to use it but, with my experience with amazon, im sure its a better option than to have to pay for a replacement later.

You always have to keep your technological products safe.

I mainly was going to use it for the gym but I realized how sweaty i become and it feels odd. Not saying they slip off; they hold on to the ears and after a while of usage, they don't really hurt when i take them off. The sound on the other hand is fantastic! One of the best sounding headphones i’ve heard. I absolutely recommend when flying. I had so many crying babies that a flick of a switch, changes to Noise Cancellation. The best thing that was ever invented.

Great product and the geek Squad was more than helpful and they did the best job, very clean and Professional. They helped me when my headset was broken. Changed it with a new one no questions asked.

Ive been on the hunt for some headphones that wouldnt hurt to put in like most standard in ear one do. I came across the Shokz Open run Pro 2 headphones and j absolutely love them. I can stil stay aware of my surrounding all the while enjoying my music, podcasts etc.

I always get this protection plan on true wireless Bluetooth headphones, because I use them constantly and they almost always break within two years. Then I've saved myself about 160 dollars.

Worth the purchase, protect yourself with this insurance.

Always good to get the protection plan cause you just never know. I know it’s an additional cost, but there’s always that one time something will happen down the road.. Best Buy is not pushy about adding it to your bill. They just explain it and you make your own decision.

I've bought two of these. Both of them, after around 6 months of use, broke where it extends. It's a cheap plastic cover that protects the cables running on the side. Excellent quality, but poorly made. And it's not covered by warranty.

Great product and it comes in handy down the road!

Geek squad protection on headphones is super nice to have. Even just the ease of mind knowing that if my device gets broken i can get a new one is worth the cost.

Just used it today and came in clutch. Easy to follow quick turn around

I love the team always there to help whenever I have a problem

I bought the coverage for a pair of earbuds that I was buying as a gift. I purposely made sure I bought the earphones through Best Buy so that I could also buy the warranty protection through Best Buy, as I have used it in the past for other items we have never had any issues with the service. Always a very pleasant experience in cases where we've needed to use the coverage.

Love the geek squad definitely would recommend it to family and friends

Did a great job with there service and there was no problem with the device after