Customer Ratings & Reviews

This was a last minute addition to my purchase but having less than stellar luck with electronics I figured better not take the chance.

I gifted these to my husband. He uses them eceryday and absolutely loves the quality of the sound.

When my samsung galaxy buds (right) Sounded extorted, I went to the service help with my return. They asked for my information, I gave it to them, and they looked my information up. There were only three questions he asked: 1. What color do you want? 2. Do you want another protection plan? 3. You'll be all set! Phenomenal customer service.

love love love. this, i buy it for every product that offers it

Thank you so much for helping me replace my son head phones!!!

Geek Squad is the bees knees. I always recommend it when I purchase electronics from Best Buy!

I've bought the Geek Squad Protection plan for my headphones for years now. Every time an issue has come up with my headphones, Best Buy has been great about repairs or replacement, no questions asked. The peace of mind is totally worth it!

When you purchase something from Best Buy if you're smart you'll get the two year Geek Squad warranty for another day doing the service is great and you'll be happy you have it it's something go wrong so it's worth investing I highly recommend it

Worked well I just went on a trip to Mexico left them in the house and when I came back and tried to used them they turn on but their stuck on the cycle of Turing on and it letting me know what percentage they are at

They haven't failed to help me yet so I'd say it's a great service

NO ONE beats Best Buy and their Protection with devices. Considering the cost and product value - just simply can't be beat. Many of us have experienced the "other" extended warranty that cost more than this yet personally have never benefited from purchasing. Not to mention you don't have to trouble with shipping it out for (lol) repair/replacement. These last 2 issues I've felt too often now with Walmart/Staples and Officemax. The stores are not at fault it's the extended warranty that is (recently relabeled Allstate and useless). Only other store with "In Store" replacement was Radio Shack (missing them). NO ONE BEATS BEST BUY IN STORE REPAIR/REPLACE!

I have used the warranty in the past and there were never any issues. If I need to use it again, I don’t anticipate any

Don't wait, just get it. Modern-day electronics seem to break, glitch or malfunction just by looking at the darn things. Just buy the warranty (2yrs or more) for a piece of mind. Because it's not a case of IF it will break, IT WILL. I have used this service for years now without issue. But if you're purchasing a laptop, NEVER get the one year, always buy at least 2 or more. Things usually self-destruct (why?) just shy of a year.

I bought these head phones last week and I have to say they are amazing. They have great sound quality, noise cancellation, and battery life. They are also very comfortable and stylish. I can listen to my favorite tunes for hours without any discomfort or distraction. They are definitely worth the price and I would recommend them to anyone who loves music. These head phones are good, very good, super good, mega good, ultra good. Did I mention they are good?

It's great! Something caused my ear buds to lose volume/ quality of sound - maybe blown speakers, idk. Got the full cost of the ear buds back to purchase new ones. If you can afford 25% of the price of the product, it's definitely worth it.

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

Incredible sound, better than the Airpods Pros 100%. The noise cancelling is superb and they fit much better in the ears. Also, the settings and control given for these earbuds gives you full control of the operation. And if you have a Pixel, you can use the earbuds to translate foreign conversations in real time! If you catch them on sale, they're an amazing value!

Nothing better than knowing if anything happens my product is protected!

Equipment failure is a regrettable event. However, warranties provide crucial peace of mind and can offset replacement costs, proving their value upon claim.

Honestly we never buy a product without the geek protection especially with my son. It's paid for itself several times over