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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4577 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 4,577 reviews
  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that does its job without any worries

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best technology solution for all device headphones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always like and easy to use. User friendly, simple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good just needed better. It was good though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds struggle to remain working. One might work and the other one goes in and out. Buy the replacement plan if you purchase these.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good plan. it is important to have coverage for issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I really expected more from the product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expect more for this product. I want to change it !! Imreally dońt like it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    We’ll see

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work ok for now. I guess we will see. I will follow up for sure if there are issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You buy the new one/ They’ll send used

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they send me the used/open box product for me. Just imagine somebody else put thus inside of the ears and return it. They ship the same product to you. It is disgusting, isn’t it? I was asking for exchange, they wouldn’t do it. I will return this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent purchase. Never used warranty so would not get again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good idea to have protection on you, always.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only lasted 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great will they lasted, bought them in June its Oct and they stopped working

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    i liked it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good for the price , didn't have any issues with them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves it. He has been using for a while.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GREAT! (When they work)

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent overall quality but one major frustration is that whatever I am listening to on any platform or device, the ear buds constantly pause themselves...Talking about 10-20 times in a 2 minute period when it happens.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the prior model of the WH1000XM5 because of a minor defect and I REGRET IT. I had these for just long enough to be beyond the return period and they - randomly shut off (with and without a warning) -has issues connecting -takes longer to connect than last model -sometimes does not turn on -sometimes the touch functions do not work (no feedback)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality sound it has but one of my earbuds goes in and out like it has bad wiring. I Lost the one that did work so now I’m stuck with an earbud that went bad after a few weeks from purchased date.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good head phones comfortable as well love the look

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Bose headphones when I had problems with them just took them to Best Buy and they replaced them for a fee. It not free like the accident plan suggests.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misled by employee

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the fine print. The employee may lead you to believe it covers more than it does!

    No, I would not recommend this to a friend