Customer Ratings & Reviews

didnt need to use it so far but hope i dont need to.

Lost my ear buds. This purchase has to be done again.

I can’t review something I never tried. So I’ll give average review.

There were multiple problems with both of these headsets. The headphones continually disconnected got rid of them. Junk earbuds were not impressive at all many times one would just work even fully charged.

2-year protection plan? More like scam plan. Went in last night to buy headphones and got the protection plan as well ( for safety reasons). Had an issue with them almost immediately after purchase and had to wait till today to get them replaced/fixed. Got told that I “used” the protection plan and that I’d need to repurchase the headphones AND the protection plan AGAIN. Absolutely worst experience I’ve ever had at Best Buy.

Not the best sound. Not loud and not good for working out

Espero no necesitarlo nunca I hope y won't need it never

I purchased my husband a pair of Samsung wireless earbuds that stopped working a month later. I bought the 2year protection plan as well. Its black friday and the same earbuds are $50 less than what i originally paid for them. Best Buy manager refused to give ne an in store credit for the difference and i had to purchase a bew $26. (2yr) protection plan.. what a scam. I will never buy anything from this horrible place again.. ONE ANGRY CUSTOMER!!! BEST BUY ARE A BUNCH OF THIEVES

It didn’t last for so long. After 4 months, it started to crack & eventually broke on one side. The sound was ok though. So glad to have added the protection plan. I bought an upgraded model.

i paid $26.99 for 2 years protection plan means if the goin bad for 2 years no matter how many times they are bad the protection plan covers but today bi have to swap my item for a new one and the best buy manager wants me to paid $26.99 again for a new protection plan i think this is a problem that best buy need to fix it because when i buy the stuff they no explain like that and they only said we always send you email with the terms and conditions i will need same one to fix this matter and help to get my warranty apply to my new head phones or i will stop buy from you guys and tell all my fam and friends to not goin to your place no more

Some problems with the connection fails in open spaces

Haven’t had to use it yet. So idk how the service us

Awesome but my headphones hav been cutting out a lot

Very bad plan it was not accepted when I needed to use it. I had to go to apple and deal with them and it cost me more money because the extended warranty was not honored.

Customer service told me most items get cashed out instead of repaired, minus the cost of the warranty. Cheaper for the store than repairing them and having people's coverage continue on their item so they can get it repaired again if it breaks again, but it sucks to pay nearly a third of the cost of an item for what is essentially a customer service extended return policy sold under the guise of geek squad services.

Headphones were good at first.As the month's when along when using booth tooth it would disconnect too many times while watching Television.This is a problem with these headphone's looks like the maker do not test this as much or notice this issue with them.

ok so the old geek squad extended warranties were so much better, you went to the store they found the receipt of the warranty and you got a store credit to purchase the same item or better. well, now they send it out to be checked out, no one tells you what's going on with the item you called and the call center is somewhere in another country this poor person have no clue so they tell you to go see the manager at the store, Because they have no managers there, etc a joke after spending 55 minutes in hold been transfer twice to no answer. calling another time to be told to call later, ridiculous

Thought these would be good for the noise cancelling, especially for the cost of them. They aren't good in my opinion. I was disappointed in them.

I went to the store to look some home networking stuff, I had brought up that my earbuds I had purchased were not sitting right but I had bought the geek squad protection plan and would just exchange them. She informed me that I didn’t get the new yearly total geek squad for 200 the normal geek squad no longer covers all 2 years if something goes wrong once the geek is nil and void. I was not told this at purchase nor never had this happen before. Sucks I paid right at 100 dollars to find this out. Bad customer service!!!!!!

Ok product for the time I bought it in 2024 10/10 would not recommend. Way over priced