Customer Ratings & Reviews

Amazing product works amazing I use it almost every single day

Haven't used the Geek Squad as of yet but from what I can read from buying the warranty it sounds great to me

Very good service agreement. Extremely supportive on the customer’s perspective.

I like the fact that it’s not entirely needed, but just in case, i have this as a useful backup

Thank you so much for helping me replace my son head phones!!!

love love love. this, i buy it for every product that offers it

They are very helpful in addressing any issues dealing with your product productivity.

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

On any items you want to protect I feel this is worth it, I've only heard good things about best buy's protection plans so I decided to protect a device I cared about it was a no brainer.

I completely forgot i had this. My sony headphones broke and i think i passed the time limit.

Great headphones. Excellent sound quality. I have been very pleased with this purchase.

No questions asked, I bring in my item until then what went wrong with it and they've always taken care of me!

They haven't failed to help me yet so I'd say it's a great service

I've never encountered issues with Bestbuy Geek Squad protection. This is always worth it on big-ticket items. Unfortunately, quality control isn't what it used to be on electronics. a $40 insurance plan that may save to hundreds of dollars down the line isn't a bad trade-off

Sony’s flagship noise-canceling line—and they don’t disappoint. Audio quality is crisp and dynamic. Battery life holds strong.

I got the XM5 over the head headphones. I pretty much like all of it & the sound. The only thing is they will tend to wanna fall of with brisk movements/jolts.

Better to have then not have, my first set i used to use at work, with a dusty environment and getting the touch sensors dirty started to effect them. I brought them in for replacement and they gave me a full refund (minus the replacement plan costs) and i was able to turn around and pick up a new set.

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

I always purchase the 2 year warranty when I make a purchase through Best buy. I'll say this, Samsung products are so good that I haven't had to contact Best buy once! However, I did have an issue connecting them to Bluetooth and the Geek squad was amazing when they helped me, nothing was confusing at all!

Well I bought some in December and unfortunately I had a problem with them that got wet and no longer charged but I went to the store and they exchanged them for new ones through the insurance and the product is very good I recommend them 100%