Customer Ratings & Reviews

No questions asked, I bring in my item until then what went wrong with it and they've always taken care of me!

Great quality , no issues 10 out of 10 would recommend

I completely forgot i had this. My sony headphones broke and i think i passed the time limit.

love love love. this, i buy it for every product that offers it

Great headphones. Excellent sound quality. I have been very pleased with this purchase.

Thank you so much for helping me replace my son head phones!!!

It's always great to have some insurance qhen you accidentally break something that costs more than a couple bucks.

I never ever buy a tech product from any other outlet due to great Geek Squad protection. Best Buy honors their advertised protections.

I gifted these to my husband. He uses them eceryday and absolutely loves the quality of the sound.

Geek Squad is the bees knees. I always recommend it when I purchase electronics from Best Buy!

Having accident insurance is an investment. I used it on a computer that had an accident, and it had been used for 1 year and 11 months. When I claimed my insurance, they gave me back the money I invested in the computer to buy a new one if I wanted to. Thank you.

They haven't failed to help me yet so I'd say it's a great service

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

This was a last minute addition to my purchase but having less than stellar luck with electronics I figured better not take the chance.

I've had to use the accidental coverage twice, and both times I was treated very well. The first time I cracked my screen and it was repaired and sent back in about 3 days. The second time I got a new phone for free because the power button wasn't working, but I think that was my fault! I've had to use the accidental coverage twice, and both times I was treated very well. The first time I cracked my screen and it was repaired and sent back in about 3 days. The second time I got a new phone for free because the power button wasn't working, but I think that was my fault!

Nothing better than knowing if anything happens my product is protected!

They are very helpful in addressing any issues dealing with your product productivity.

I really love these headphones I’m honestly using them every single day. Personally I have small ears so generally earphones make my ears hurt because of how big they are or they’ll just pop right off. I also use the bus and for those who take the bus should know how noisy it can get. Also really good for Asmr videos. And love that I can control them through an app too.

I love it, especially during school I can’t hear anybody or on the bus when all kids are going loud. I just wished I could workout with these. They’re amazing a 10/10 experience with music and podcasts. I’ve been wanting these for at least 2 years now and it’s really worth the purchase for the noise cancellation and audio quality.

I have used the warranty in the past and there were never any issues. If I need to use it again, I don’t anticipate any