Customer Ratings & Reviews

always good to have protection in case something happens

Excellent protection coverage! Would highly recommend.

This Sony headphones are great , good sound good base , great touch controls and almos everything is great , only downside are the pads they are a little too soft and thin , also not a fan the leather texter and glossy finish that get dirty easily but that's really easy and cheap to change with an off market earpads , I got a memory foam more thicker and fabric finish and now the headphones are PERFECT

forgot I had bought it on the first pair I bought. So easy to get a replacement so bought again on second pair

Great sound and battery life, and controls are very easy to use.

They work great, the sound quality us giid and theres almost no sound leaks. The battery life lasts about 3 hours.

These are hands down some of the best headphones I’ve ever owned. I’ve had them for a year and the sound and build quality are top tier! I’ve used them daily. I have over 1500 hours of use. The app that Sony made is jam packed with features and I honestly have no complaints. I’ve even used them for gaming on my PC and they are amazing for that too, far better than my Astro A50’s.

Seemless trade in whenever my electronics tear down over the years

I opted for the protection plan when I bought my Sony WF-1000XM4 last year. Recently, the battery began to fail, lasting no more than 30 minutes on a full charge. I took them to the store, and they promptly replaced them with the new WF-1000XM5. The entire experience was swift, and the staff was exceptionally helpful and friendly. The all experience was really fast and personnel really helpful and friendly.

would always get this added with products i buy it every time

When my samsung galaxy buds (right) Sounded extorted, I went to the service help with my return. They asked for my information, I gave it to them, and they looked my information up. There were only three questions he asked: 1. What color do you want? 2. Do you want another protection plan? 3. You'll be all set! Phenomenal customer service.

Quick and easy process to get my headset replaced.

I love the Geek Squad Protection plans. They have always been easy to handle when something goes wrong.

What a great thing to get to protect your investment it definitely paid off for us

Love the quality of the product cant go wrong and the protection plan are the best

The sound is pretty good. Bass is great and pretty comfortable Noise cancellation works really well

I bought the 2-Yr protection plan for my Jabra Elite 85T. I had it on my Sony WF-1000XM4 and I used it when I started getting battery issues. The coverage gave me an option for another pair or the value of them on gift card. If you're goona spend over $200 on a pair wireless earphones you should absolutely pay for the coverage because the few extra bucks for plan is far cheaper than having to replace the set. I would absolutely recommend this purchase.

The comfort of knowing if anything goes wrong Best buy will exchange for same item or credit towards a new one. Must have on all items i purchase thru Best Buy. Hands down best warranty from any retailer I have used.

Love my bluetooth headphones. Multiple pairs purchased from Best Buy. Always goood customer service

Love how they handle their protection plan. Realiable