Customer Ratings & Reviews

So ultimately I decided on 2 things: I needed new headphones because my old ones were damaged beyond repair and I was tired of having to hear conversations I didn’t wanna hear. So I searched for like 5 minutes looking for something good and I landed on the brand Sony. Now I don’t know if the PlayStation 5 counts but I never truly had any device that was Sony so I was like screw it I wanna give it a try. Now I’m not gonna lie I don’t approve of the shipping method via DoorDash because it truly sent a scare to me realizing they could’ve used something different like ups or something but it’s whatever. Now when it arrived, I will say the packaging was very nice and it came with a Case! Set-up was fairly easy and quick. I underestimated these headphones noise cancellation because originally I had doubts if it was even that good but omg these are actual noise cancellation headphones. I had swapped it from ambient mode and everything changed. Ever since that move I’ve had these headphones on everyday, and the battery life is actually really good as well. Went to sleep with these on the first night and no charge and surprisingly I was on 40% when it was on 80% when I first turned them on. I like the cushioning on them especially since regular wireless ear phones or wired headphones usually slip out my ear since I sweat a lot, but these babies don’t move at all. In my opinion there isn’t no real downside other than the small charger; which I feels tho all companies should make their chargers longer than what they provide. Overall I give the product 4 stars, pricing was meh especially since I never truly paid a lot for them but I caught them on sale so yeah.

The 2-year accidental Geek Squad Protection plan is one of those add-ons that can genuinely give you peace of mind, especially if you’re buying something you rely on daily—like a laptop, tablet, or phone. Unlike a standard manufacturer warranty, this plan actually covers the real-life messes that tend to happen: drops, spills, cracked screens, and those unexpected “I swear it just stopped working” moments. If you’re someone who uses your device on the go, has pets or kids around, or just wants insurance against accidents, the coverage feels surprisingly practical. One of the biggest perks is how easy the process is when something goes wrong. Geek Squad handles repairs directly, and depending on the damage and the product, they can often repair it in-store or offer a quick replacement. There’s no complicated paperwork, long waiting periods, or dealing with multiple manufacturers. You just walk in, show your coverage, and they take over from there. For a lot of people, that convenience alone makes the plan worth considering. Another strong point is that the protection covers both mechanical failures and accidental damage. Manufacturers typically only cover defects—not spills or drops—so having both included really rounds out the protection. If you’re making a bigger purchase, like a laptop or a high-end tablet, this kind of long-term coverage can save you a lot of frustration (and money) down the line. The downside is that, like any protection plan, the value depends on how you use your device. If it mostly sits on a desk or you’re extremely careful, you may never need to use it. But for anyone who travels, commutes, or just wants the peace of mind of knowing a single accident won’t turn into a huge expense, the 2-year accidental Geek Squad Protection is a solid safety net. Overall, it’s a sensible add-on that takes the stress out of owning expensive tech.

The 2-Year Accidental Geek Squad Protection Plan provides excellent peace of mind for my device. Knowing that accidental damage is covered makes using my electronics feel much less stressful. The coverage details are clearly explained, and the protection feels comprehensive for everyday use. What I appreciate most is how easy the plan is to understand and how convenient it is to have reliable protection backed by Geek Squad. It adds confidence that if something unexpected happens, support and repair options are available. Overall, this protection plan is a smart addition for anyone who wants extra security and long-term confidence in their purchase.

I don't like the loud sound of the blender while making smoothies, so I like my headphones to cancel as much noise as possible. After I made a smoothie—the sound canceled out nicely—I was washing the blender with my back turned to the entry to the kitchen when my husband entere. He was about six feet from me when he banged on the counter and yelled because he saw I had the headphones on; and I still didn't hear him. It was only when I turned briefly that I saw him flailing about. These headphones are excellent at canceling noise. I do find the (AI? probably) narrator who speaks when you turn them on and tells you the battery left/what devices you're connected to very haunting in her tone though. She makes me sad when she speaks the numbers of my iPhone, like a woman whose husband left for the war years ago and never returned. I could do with a happier voice, but the headphones are great.

These headphones have been an excellent purchase. The sound quality is clear, balanced, and powerful, with great bass and crisp highs. They are also very comfortable to wear for long periods, which makes them perfect for workouts, traveling, or daily use. The Bluetooth connection is fast and stable, and the battery life lasts much longer than I expected. I also appreciate how easy they are to pair and control. Overall, I’m extremely satisfied with these headphones. They offer amazing value for the price, and I would definitely recommend them to anyone looking for reliable and high-quality audio.

I’ve been using these headphones for a while now, and I’m genuinely impressed with the overall quality. The sound is clear and well-balanced, with crisp highs, solid mids, and a clean bass that isn’t overpowering. The build quality feels sturdy and comfortable enough for long periods of use. Battery life is reliable and lasts as advertised, which is a major plus for daily use.Overall, these headphones offer great performance and value. I would definitely recommend them to anyone looking for dependable audio quality and comfort.

Peace of mind worth having The 2-year extended warranty plan for my wireless headphones and earbuds provides great peace of mind. With frequent use, it’s reassuring to know repairs or replacements are covered if something goes wrong. The price is reasonable for the added protection, and the coverage makes the purchase feel even more secure. Glad I added this plan—it’s well worth the extra assurance.

These head phones have the best audio quality I’ve ever had. There have been several times that I have confused background sounds in music and movies for something happening around me. I mean it is literally like being in the studio with your favorite artists. Plus the base boost on these things is insane. Its like having subs on your ears

Knowing that you not only got your items from Best Buy but you can protect them with the quality, convenience and customer service experience we have known to expect from such a store. Make sure to go over common mishaps that occur to your similar items for coverage limitations if any, and double check if this is similar to their yearly membership.

I loved having this on my son PS5. When his system stopped working they offered to fix it. And sent it out. After a week it was found unrepairable so they replaced the whole thing. And I only paid $50 to get it fixed. Thank you!

The sony xm4’s have excellent noice cancellation and are better than sennheisers momentum 4s. The audio and bass are very good with the bass being the more impressive feature of the two. Comfort is supreme i can put my head into any position or sleep in them and they never fall off. Battery life is a solid 30 hours and comes with its own sony eq all to cusomize sound profiles and noice cancellation.

Boss simply wonderfull headphones. I purchased it for my wife. She say its so nice when she listens on these it seems to her cutoff from the world. I myself heard on this headphone quitecomfort 45. Its simply out of this world. The sound and music its so so nice it does not heart your ears. Simply the beat. May be the newer models are are also same. Guys simply buy this if you want to have peace of mind.

I always recommend their plan, because if something does happen within the next year or 2, you can just go turn it in. It's great.You get a new one right off the rip.It's awesome, not once have i had any complications

Definitely great to have. My Sony headphones broke and they didn't have the model to replace it so they gave me store credit for the same amount I bought it.

got these for free with my Galaxy S20+, but MAN did these change my everyday life. These things are always in my pocket and make it stupid easy to keep one in during the day to listen to music, YT videos, or whatever you listen to. The ambient noise feature is also worlds better than any other pair I've tried, including over-ear headphones. My first pair had a static issue in one of the earbuds but I got them replaced for free by Samsung (go register them for the warranty IMMEDIATELY before you forget). Sound quality is fantasticly balanced too. Can't recommend these enough!

Had some weird issues with my tv screen, these guys came out the next day and fixed it. A little pricey but worth the cost for the ease of mind.

that is the best insurane to have on anything you buy never go without it will save you never know what mother nature brings down

I had got the protection plan? Just in case something went wrong with the earbuds I bought and I am so glad I did. Because it saved me two weeks of time. Sending my earbuds to the manufacturer because I just swapped him out at the store

Sony WF-1000XM5: A Symphony of Sound and Silence **Design and Comfort:** The Sony WF-1000XM5 earbuds are a testament to the evolution of design in the realm of personal audio. With a **smaller and lighter build** compared to their predecessors, these earbuds offer a snug, almost imperceptible fit, making them perfect for long listening sessions. The inclusion of **XS-L memory foam ear tips** ensures that users with various ear sizes can find the perfect seal, which is crucial for both comfort and sound quality. **Active Noise Cancellation (ANC):** Sony's prowess in ANC technology shines through with the WF-1000XM5. The earbuds feature **advanced noise-canceling capabilities**, allowing you to immerse yourself in your music without the distractions of the outside world. Whether you're in a busy office or on a noisy street, the WF-1000XM5 creates a sanctuary of sound. **Sound Quality:** The audio performance of the WF-1000XM5 is nothing short of stellar. With **LDAC support**, listeners can enjoy high-resolution audio that captures the nuances and details of each track. The sound signature is quintessentially Sony—**balanced, with a slight emphasis on the bass**, ensuring that every genre from classical to pop is delivered with clarity and depth. **Battery Life and Connectivity:** Longevity is a key feature of the WF-1000XM5, with the earbuds boasting an impressive **eight hours of playtime** on a single charge, and an additional 24 hours with the charging case. Quick charging capabilities mean you're never far from your music. Connectivity is seamless, thanks to **Bluetooth 5.3**, ensuring stable connections and quick pairing. **Smart Features:** Sony doesn't skimp on features, packing the WF-1000XM5 with all the smart functionalities you could ask for. **Multipoint connectivity** allows you to connect to multiple devices simultaneously, while **spatial audio with head tracking** offers an immersive listening experience that adapts to your movements. **Final Thoughts:** The Sony WF-1000XM5 earbuds are a premium audio product that delivers on all fronts. From their **excellent ANC and sound quality** to their **comfortable fit and robust battery life**, they stand out as a top contender in the market. While the price point is on the higher side, the quality and features you get in return make them a worthwhile investment for any audiophile or casual listener looking for the best in portable sound..

My pair before these were a pair from Amazon that included a spiral cord and stereo attachment. I bought these before I went to college as an upgrade and I can say that these exceeded my expectations. The sound quality was rich and felt concise, a better way to say it is that, as someone who enjoys listening to music and media in all regions of the day (Bed, desk, making lunch/dinner), the headphones felt snug to the shape of my head and thus provided a better experience than headphones that a left little room, whatever there was, for the ear muffs to not fully snuff whatever music you were listening to from getting out. I also like how they fold, it's not that they folded in a way that folded space-time as well, no headphones can (that I have yet seen), but these did as well as Bluetooth headphones can be on the market. All together, I feel these are a welcome pair of headphones in the listening experience. I hope to continue using these for as long as I can, even as the world of audio technology develops, I will always keep to my current items in times of need until otherwise, if it ain't broke, why replace it.