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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4431 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 4,431 reviews
  • Rated 5 out of 5 stars

    Perfect warranty

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best warranty on the market hands down. Customer service is excellent. When dealing with geek squad warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Depends on the item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is there waiting in the wind, I might need them but I might not. Either way I’m covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet hopefully never will have to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They return your money or change the product. Good investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind Preserved: A 2-Year Shield with Geek

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Navigating the unpredictable landscape of electronics can be a daunting task, but the 2-Year Accidental Geek Squad Protection is a sanctuary for your gadgets. Investing in this safeguard is like ensuring your tech has a superhero by its side. Over the past two years, this protection plan has been my safety net, providing coverage against accidental damage, spills, and unexpected mishaps. Geek Squad's efficient and customer-centric approach shines through in their quick responses and hassle-free claim processes. It's more than a warranty; it's a promise of uninterrupted digital joy. What sets this protection plan apart is its comprehensive coverage. From drops and cracked screens to liquid spills, Geek Squad has my devices covered. The peace of mind knowing that accidental damages won't turn into nightmares is invaluable. Customer service is a highlight of this protection plan. Geek Squad's team is knowledgeable, responsive, and genuinely invested in resolving issues. Whether through phone support or in-store assistance, the Geek Squad consistently delivers a level of service that goes beyond expectations. In the tech realm, uncertainties are inevitable, but with the 2-Year Accidental Geek Squad Protection, I've found a reliable ally. It's not just a plan; it's a shield that preserves the joy of using gadgets, knowing that Geek Squad has my back. Investing in this protection plan is a commitment to a worry-free tech experience – a choice I've never regretted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes me feel at ease. Anything can happen to your stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is always great. The appointment requirement is a bit annoying, but I understand why it's set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for accidental damage or breaks definitely think about getting it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't be sorry be careful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i need in case my headphones or watch die.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on best buy protection to be there and repair, replace as needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and incredible protection.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An incredible choice to protect your electronics. My headphone cover came off unexpectedly a year or so in, and I was able to simply walk to the customer service desk and exchange for a new pair of headphones at the same price for no cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones the bass is on another level. Best Buy had him them right away and got them with no problems. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Top-Notch Noise Cancellation and Rich Sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony earbuds deliver an outstanding listening experience. The noise cancellation is one of the best I’ve ever tried—it creates a peaceful space even in crowded or noisy areas. The sound is rich, balanced, and detailed, whether you’re listening to music, podcasts, or making calls. They fit snugly and feel very lightweight, making them perfect for long use. Battery life is solid, and the quick charge feature is a lifesaver. Sony truly nailed it with this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alaways worth the piece of mind. Buy the open box save several hundreds and then get the geek squad..

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Review

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to know my product discovered in case of an accident!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, easy to work with. Understood my issue and was quick top resolve

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product , great sound , long lasting battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just to have some time of protection just in case something happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worth buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had to use our extended geek squad warranty for this STARLINK - Standard Kit AX Tri Band Wi-Fi System - White but have purchased previously for a tv and had excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product that will make you happy you got it!

    I would recommend this to a friend