Customer Ratings & Reviews

It is always better to be safe than sorry. The protection is worth the money.

Worth the money . My earsets keep on breaking down on me . The ease of an exchange is so worth it

One of the best noise canceling headphones out in the market with decent transparency mode. The updated design over XM5 makes them easy to travel with. The 10 band EQ gives a lot of flexibility to adjust sound as you prefer. Ear cups are slightly on the shallower side. The clamping force is good, headband is wider to distribute pressure on top of the head. Updated power button makes it easier to find. 30 hour battery life is pretty good!

I absolutely love these buds. I listen to a lot of music and the sound is great and crisp and clear. The battery life is awesome and they fit just right, not bulky. I personally recommend These.

We purchased this extra INS in case something happens.

Always get this. Not getting it always ends up being the wrong choice. So now I just get it every single time.

Exceptional choice. My headphones broke within a year, and I walked into my local Best Buy and got a new pair of headphones at the same price at no cost as a replacement. Stellar service.

Hopefully, I won't have to use this. It's an added peace of mind to know items are covered.

This protection plan gives peace of mind. Covers accidental damage, quick repairs, and great customer service from Geek Squad. Definitely worth it for any valuable electronics purchase.

Got them to give my youngest daughter. She loves them.

Fast and great atención respect the costumer time with fully info about the product

I like that if something happens to my phone it will automatically be protected

Its better to be insured (geek squad) than to purchase the same equipment over and over again. It saves me lots of money for sure.

Worth it. When I don't get it, I regret it. Lol. So now I just always get it, especially with headphones.

It’s a good product and it does have an amazing sound and great on privacy. But, the only thing is that I have a year with them and they don’t charge ok anymore.

Svaed me in a pincha llowed to me to get ear buds replaced

I liked it because it works especially that I use it at work, I don't loose it

Overall these things are excellent. They sound great once you find your settings in the equalizer; the default equalizer was not great for the music I listen to. I saw some reviewers complain about the touch controls but in my experience it's one of the better headphone control systems I've used. The touch pad is responsive and predictable, and I don't have any complaints other than the lack of configurability. I wish Sony would let me just select which function I want for a given action per ear, rather than make me select some pre-set config options for each bud like some other manufacturers do. The ANC is really remarkable; I spend a lot of my time in a datacenter that can run upwards of 115dB, and these quiet it down to about as loud as an AC unit running in a different room. The memory foam eartips do a pretty good job of passive noise cancellation on their own, almost as good as a set of earplugs. Irregular sounds like voices, construction noises, silverware clattering, wind, etc, all just sort of disappear when ANC is enabled. The speak-to-chat feature makes voices feel much more natural than I expected, and it's easy to carry on a conversation without taking the buds out, at least in theory. In reality, people see the buds in and assume you can't hear them, so you can either take them out or explain how they work. Guess which one is easier. The fit was not the most comfortable at first, but within 3 days or so my ears quit complaining and now they're very comfortable. They're lighter in the ear than they feel in the hand, and it's easy to forget I'm even wearing them. The fit is secure enough that I don't feel like I need to compulsively push them back in "just in case". Battery life is as advertised, which is to say it's excellent. With every battery devouring feature enabled, they run about as long as a pair of AirPods Pro claim to run in their marketing literature. With LDAC and DSEE switched off these easily get you through a work day without having to charge them. I haven't tried the Adaptive Sound Control feature. I don't know who it is that is clamoring for their headphones to randomly switch ANC modes based on where they're at or what the AI thinks they're doing, but it isn't me. The only downside I've found so far (hopefully they're able to fix it in software) is occasionally the left bud is unreliable; sometimes it will stop responding to controls (touch pad, volume adjustment from the phone etc) while music continues to play, or it'll seem responsive but the audio will just stop playing. I have to take the bud out of my ear, put it in the case for a second, then put it back in and everything is fine for a little while. I'm on the latest firmware (1.2.6 as of this writing), and the problem happens across all devices I've tested, with SBC, AAC and LDAC codecs. It's disappointing because the only other time I've had this sort of problem is with very cheap earbuds on ancient Bluetooth versions. I really didn't expect it at this price point.

This is worth it for they will replace with accidental damage for my earbuds for 26 dollars for two year coverage

Haven’t used it for this device since I returned it but every other device works great with this