Customer Ratings & Reviews

Very good service agreement. Extremely supportive on the customer’s perspective.

Good service and excellent customer service and good communication

When my samsung galaxy buds (right) Sounded extorted, I went to the service help with my return. They asked for my information, I gave it to them, and they looked my information up. There were only three questions he asked: 1. What color do you want? 2. Do you want another protection plan? 3. You'll be all set! Phenomenal customer service.

I completely forgot i had this. My sony headphones broke and i think i passed the time limit.

NO ONE beats Best Buy and their Protection with devices. Considering the cost and product value - just simply can't be beat. Many of us have experienced the "other" extended warranty that cost more than this yet personally have never benefited from purchasing. Not to mention you don't have to trouble with shipping it out for (lol) repair/replacement. These last 2 issues I've felt too often now with Walmart/Staples and Officemax. The stores are not at fault it's the extended warranty that is (recently relabeled Allstate and useless). Only other store with "In Store" replacement was Radio Shack (missing them). NO ONE BEATS BEST BUY IN STORE REPAIR/REPLACE!

This was a last minute addition to my purchase but having less than stellar luck with electronics I figured better not take the chance.

I've bought the Geek Squad Protection plan for my headphones for years now. Every time an issue has come up with my headphones, Best Buy has been great about repairs or replacement, no questions asked. The peace of mind is totally worth it!

When you purchase something from Best Buy if you're smart you'll get the two year Geek Squad warranty for another day doing the service is great and you'll be happy you have it it's something go wrong so it's worth investing I highly recommend it

I gifted these to my husband. He uses them eceryday and absolutely loves the quality of the sound.

Worked well I just went on a trip to Mexico left them in the house and when I came back and tried to used them they turn on but their stuck on the cycle of Turing on and it letting me know what percentage they are at

Great quality , no issues 10 out of 10 would recommend

Incredible sound, better than the Airpods Pros 100%. The noise cancelling is superb and they fit much better in the ears. Also, the settings and control given for these earbuds gives you full control of the operation. And if you have a Pixel, you can use the earbuds to translate foreign conversations in real time! If you catch them on sale, they're an amazing value!

Thank you so much for helping me replace my son head phones!!!

It's great! Something caused my ear buds to lose volume/ quality of sound - maybe blown speakers, idk. Got the full cost of the ear buds back to purchase new ones. If you can afford 25% of the price of the product, it's definitely worth it.

Expensive, but very well worth it. They stand up to their promise of replacing or refunding (store credit I believe) without much of a fight or anything. I have used their protection plan on the noise cancelling headphones that I use day in a day out at work and cover them with paint and all kinds of drops onto concrete floors and really enjoyed when I broke them going into the store a year later and being able to swap my old ones out for a brand new pair that same day without any hassle. I will forever (as long as they have it) keep using the protection plan on my headphones, and upgrading them every 2 years.

While I haven't had to use my protection on my most recent purchases, I have had instances where my headphones were destroyed due to defects, and they let me come in and trade them out for the exact same pair, and offered me a gift card as a result of spending the money on this. If you can afford it, and especially if you're clumsy or prone to overuse products, this is worth it, the peace of mind alone makes it much easier to use my things.

I like to buy the protection. It has saved me so much hassle with so many different items. It is worth noting that the exchange policy is great! I had several failures of some early aero bone phone type headsets I use at work. No worries exchange for any damage that renders an item unusable. I could not be more pleased with this. It is worth noting that you have to reup the coverage when you have an item replaced, but it is still a good value.

Equipment failure is a regrettable event. However, warranties provide crucial peace of mind and can offset replacement costs, proving their value upon claim.

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

Nothing better than knowing if anything happens my product is protected!