Customer Ratings & Reviews

forgot I had bought it on the first pair I bought. So easy to get a replacement so bought again on second pair

My daughter is enjoying these headphones. Purchased for her to use at college.

I've not needed to use my protection plan fortunately, But I enjoy the peace of mind that comes with best buys coverage. Because i purchase the extra warranty on most of my purchases, and have seen first hand that they will cover my items no questions asked.

Highly recommend. Very nice. Quality is great and easy to use.

Amazing sound quality. These are my husbands every day use for listening to music and the ease of using for calls is great.

Happy with the service. Gentleman guided me to pick the right product for me!

I love the Geek Squad Protection plans. They have always been easy to handle when something goes wrong.

This was a gift for my partner, and he loves them! Not quite audiophile level, but as close as you can get for the price.

I came in with a issue with a router they said looked at it for 10 minutes and after it was determined to not be fixable I got a credit and picked out my new router.

Love these! Can here GPS directions without having an earbud in ear that would either fall out or hurting ear.

I got my protection plan, to ensure that I am able to have my products protected and get the right level of support. I have leveraged Geek Squad (GS) on numerous occasions and this has been a great addition to having my products and knowing I can count on GS to always be there. Their customer service is great and using them is seamless when associated to my account.

When I encountered a technical issue with my device, Geek Squad was quick to respond and provide assistance. Their customer service was prompt and efficient, ensuring that my concerns were addressed in a timely manner. The support staff I interacted with were knowledgeable and patient, taking the time to understand the problem and guide me through the troubleshooting process.

The sound is pretty good. Bass is great and pretty comfortable Noise cancellation works really well

Clear and light weight, I will recommend this to a friend who not looking to get quality for not so high price.

Would definitely recommend the accidental insurance through Best Buy Best Buy has been very good with their customer service aspect of it although keep in mind accidental insurance coverage does not cover theft or loss so that sucks but if you break them and you still have them then it works really really well

Totally worth the protection since they get thrown around in my bed and in my backpack, etc. so it is nice to have insurance incase something bad happens

This items it’s really fit specially when you to travel and listen music

If the product is important to you get the warranty, you wont regret it, my JBL headphones broke after a year and a half and they exanged for new ones, after 2 years my Skullcandy Crushers stopped working a week before the 2 years and I got the money back, and Best Buy verified that it wasn't working, I was not just returning for nothing, IS TOTTALY WORTH IT.

Would recommend for people with trust issues. This helps alot for my sony buds and my xm5s. I got my xm4s like a few months before the new ones came out and i didnt realized that this warranty can help trade in the new ones for my old xm4s. Sadly the warranty wont switch with the new trade device, but i dont see why not. But would recommend if your wanting in the future to trade something else or scared for the care of your products.

I love the peace of mind i get with best buy protection plans. I use items like bluetooth headsets all day and i get all i can from the life of each headset i use. The protection plan isnt just another plan that you get but never use. Best buy makes exchanges up to 2 years with no questions asked when its time to exchange your purchase