Customer Ratings & Reviews

Sound and fill awesome. I will definitely recommend to amyone for everday use.

I have had to use this twice for headphones and both times they replaced my headphones no questions asked

I love Geek Squad. But it really depends on which store you go to in my area

I've never encountered issues with Bestbuy Geek Squad protection. This is always worth it on big-ticket items. Unfortunately, quality control isn't what it used to be on electronics. a $40 insurance plan that may save to hundreds of dollars down the line isn't a bad trade-off

Great service and real helpful great price for protection plans

Better to have then not have, my first set i used to use at work, with a dusty environment and getting the touch sensors dirty started to effect them. I brought them in for replacement and they gave me a full refund (minus the replacement plan costs) and i was able to turn around and pick up a new set.

By far one of the best set of headphones I have ever owned. I have been buying the Skullcrusher line since the days it had an inline battery to power the built in subwoofers, and even back then, I'd choose to use those over any wireless pair that came about... But now, now they're wireless and have active noise cancellation, done. I will continue to buy Skullcrushers with how much deep and rich they cause the bass to hit, it's like a massage for your brain... Trust me, you will not be disappointed, well except for when you don't have them around and have to settle for something else, you'll be let down and ultimately miss that rumble.

Comfort-wise, the Bose earbuds were a pleasure to wear. The ear tips provided a secure and snug fit, ensuring they stayed in place even during active movement. The earbuds themselves were lightweight, which made them comfortable to wear for extended periods without causing any discomfort or ear fatigue. One standout feature was the active noise cancellation (ANC) technology. It effectively blocked out external noise, allowing me to fully immerse myself in the audio content. Whether I was in a noisy coffee shop or on a bustling street, the ANC feature helped create a more focused and uninterrupted listening experience.

We are very satisfied with our purchase. The salesman made sure we were happy with the selection.

Haven't used the Geek Squad as of yet but from what I can read from buying the warranty it sounds great to me

On any items you want to protect I feel this is worth it, I've only heard good things about best buy's protection plans so I decided to protect a device I cared about it was a no brainer.

Good service and excellent customer service and good communication

I always purchase the 2 year warranty when I make a purchase through Best buy. I'll say this, Samsung products are so good that I haven't had to contact Best buy once! However, I did have an issue connecting them to Bluetooth and the Geek squad was amazing when they helped me, nothing was confusing at all!

I like the fact that it’s not entirely needed, but just in case, i have this as a useful backup

I’ve had to replace my babies headphones teens are hard on thing as we all know and yes I call them babies (don’t judge) lol, I got the replacement headphones and only paid a small amount to replace my warranty it was under $15 I also got the warranty on my Samsung TV it went out twice while my 65” Samsung was being worked on the gave me a 70” tv to watch till mine was fixed I call that CUSTOMER SERVICE I don’t know any other company that will do that they couldn’t fix my Tv so they Replaced the Samsung with an 65” 4k that does instant slomo on the cooking channel and Super Bowl replay’s are slomo I mean it’ great

Very good service agreement. Extremely supportive on the customer’s perspective.

Great quality , no issues 10 out of 10 would recommend

Well I bought some in December and unfortunately I had a problem with them that got wet and no longer charged but I went to the store and they exchanged them for new ones through the insurance and the product is very good I recommend them 100%

Amazing product works amazing I use it almost every single day

I got the XM5 over the head headphones. I pretty much like all of it & the sound. The only thing is they will tend to wanna fall of with brisk movements/jolts.