Customer Ratings & Reviews

Based on the product being purchased, how likely it is to break, and price of protection plan you have to decide for yourself whether it’s worth it or not. I usually find that it is. Very importantly it’s easy to use.

I walked into the store and the first thing I did was try on every single headphones I could spot without looking at the price. After doing so I found out that these 910 sony's had the best comfort out of any. I've been a fan of Sony products all my life because it's one of the few companies that I can trust will put out a quality product at any price point. These sound amazing for the price and block out sound when listening to rap and hip hop. I upgraded from a $50 Sony headphone set and couldn't be happier.

Sony’s flagship noise-canceling line—and they don’t disappoint. Audio quality is crisp and dynamic. Battery life holds strong.

No questions asked, I bring in my item until then what went wrong with it and they've always taken care of me!

love love love. this, i buy it for every product that offers it

Thank you so much for helping me replace my son head phones!!!

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

I completely forgot i had this. My sony headphones broke and i think i passed the time limit.

Great headphones. Excellent sound quality. I have been very pleased with this purchase.

If it breaks, you cry... Warranties are there for a reason-peace of mind. Be grateful you can replace failing equipment under a warranty that can pay for itself if you have to make a claim.

Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

I always buy the warranty along with the product. I've never once been hassled with a return even if the merchandise I purchased went up in price later they always made up the difference. I bought something on sale once. And even after it went off sale they still replaced it. All I had to pay for was the warranty again if I wanted to. If I didn't want the warranty I would get the product for free.

Must have for headphones. Love this plan soooo much I can't recommend it enough. As a runner I barely ever have a pair last 2 years. But if I do I do but when I don't 95% of the time. I just come to the store and swap them out.

It's always great to have some insurance qhen you accidentally break something that costs more than a couple bucks.

I have owned many wireless noise, canceling headphones. I am a runner outdoors, and I was looking for something with high, volume and more base. I was very surprised with the base and the volume these headphones exceeded the volume that I was looking for an absolute love thr base. The one thing I can say that is not perfect is it doesn’t feel, snug around my ears, but with the volume so high, it’s unnoticeable. Happy with my purchase. 

They haven't failed to help me yet so I'd say it's a great service

I gifted these to my husband. He uses them eceryday and absolutely loves the quality of the sound.

They are very helpful in addressing any issues dealing with your product productivity.

Geek Squad is the bees knees. I always recommend it when I purchase electronics from Best Buy!

I never ever buy a tech product from any other outlet due to great Geek Squad protection. Best Buy honors their advertised protections.