Customer Ratings & Reviews

When my samsung galaxy buds (right) Sounded extorted, I went to the service help with my return. They asked for my information, I gave it to them, and they looked my information up. There were only three questions he asked: 1. What color do you want? 2. Do you want another protection plan? 3. You'll be all set! Phenomenal customer service.

I bought the 2-Yr protection plan for my Jabra Elite 85T. I had it on my Sony WF-1000XM4 and I used it when I started getting battery issues. The coverage gave me an option for another pair or the value of them on gift card. If you're goona spend over $200 on a pair wireless earphones you should absolutely pay for the coverage because the few extra bucks for plan is far cheaper than having to replace the set. I would absolutely recommend this purchase.

Highly recommend. Very nice. Quality is great and easy to use.

JLabs totally blew it on this one. First, the case is terrible. What can one do with a 2 inch wire? Next, the app is WORTHLESS when only one earbud is connected. I am handicapped and frequently "misplace" my buds for a few hours or even for a day. The "locate" feature is utterly worthless if you lose just one bud, which defeats the entire purpose of LOCATE. In fact, the app won't even load with one bud out of the ear, and thus powered off. Why? The auto ear sense feature turns off each bud when not in the ear, making finding them impossible. Not sure what JLabs was thinking here, but they fell asleep on these. Sound wise, they are far worse than average. Zero low end punch, and they aren't close to loud enough. Stop "over protecting" me! I am smart enough to adjust the volume, thanks. These are not even remotely worth $99- not even worth $39.

On to my 4 pair of headphones with this protection plan. Stuff happens, and Music is a requirement of my sanity at work. Knowing I can take a broken pair of headphones into the store and walk out with a new pair in the box for 10% of the orginal cost. Some stores are not as friendly and stock issues are a thing. If you respectful and polite, they have actually upgraded my Headphones from SkullCandy Crushers to Crushers ANC at no additional cost to myself. (Over 150$ price difference at the time) Totally worth it.

Super easy to fulfill the protection. You just bring in your product and get a new one same day

My daughter is enjoying these headphones. Purchased for her to use at college.

Easy to use. Great product. Definitely recommend.

Great product, good sound. I’d buy again and recommend

Happy with the service. Gentleman guided me to pick the right product for me!

Excellent coverage, glad we got it just in case for accidents

The comfort of knowing if anything goes wrong Best buy will exchange for same item or credit towards a new one. Must have on all items i purchase thru Best Buy. Hands down best warranty from any retailer I have used.

Incredible sound, better than the Airpods Pros 100%. The noise cancelling is superb and they fit much better in the ears. Also, the settings and control given for these earbuds gives you full control of the operation. And if you have a Pixel, you can use the earbuds to translate foreign conversations in real time! If you catch them on sale, they're an amazing value!

The sound quality and noise cancellation are excellent, but I personally don’t find these comfortable. They don’t stay in my ears during workouts and tend to fall out. After about two hours of wear, my ears start to hurt—not because of the sound, but from the fit itself. I wouldn’t buy them again.

They did as they said. I had a product that needed to be replaced. So with their protection plan service. Also having the BestBuy membership program. Which I highly recommend. I returned the product that malfunctioned and got my refund.

forgot I had bought it on the first pair I bought. So easy to get a replacement so bought again on second pair

I bought these head phones last week and I have to say they are amazing. They have great sound quality, noise cancellation, and battery life. They are also very comfortable and stylish. I can listen to my favorite tunes for hours without any discomfort or distraction. They are definitely worth the price and I would recommend them to anyone who loves music. These head phones are good, very good, super good, mega good, ultra good. Did I mention they are good?

I gifted this headphones to my 15 year old who enjoyed it so much. Sound quality is definitely better than Beats and Apple. In addition the the sound quality and excellent noise cancelling, he loves that it has an aux as he was able to use it in the plane. Highly recommended!

This items it’s really fit specially when you to travel and listen music

Don't wait, just get it. Modern-day electronics seem to break, glitch or malfunction just by looking at the darn things. Just buy the warranty (2yrs or more) for a piece of mind. Because it's not a case of IF it will break, IT WILL. I have used this service for years now without issue. But if you're purchasing a laptop, NEVER get the one year, always buy at least 2 or more. Things usually self-destruct (why?) just shy of a year.