Customer Ratings & Reviews

The Best Decision you can take when you buy an electronic is Add this Protection. Never had issues with this service, they are very pleasant to help you and replace your purchase with a new device if they can't fixed. A+

Always good to have warranty You think you might not need it but trust me you do

Have not used this on this laptop. It was bought for a 8 year old by my son in the navy for her Christmas. We have used it for many others. They do you right.

My yoga laptop wasn’t charging and the service of the geek squad fix it at no charge because I have the extended warranty program.

This service is a must. i have been able to get the best service from the techs. They understand how and what needs to be done when I call. Go Geek Squad!

No matter what I buy I also get extra insurance especially when it comes to electronics. I had a problem with my touch screen a while back and it took them literally 5 minutes to fix it

the service center sticks and items always get sent back to the stores and are not fixed properly but the insurance is worth it if you can deal with the hassle.

Agent explained with detail, and spoke clearly and understandably. He also answered all of my questions and let us know how we could follow up with the location if I had any other questions or concerns.

The Geek squad is a great group of service minded individuals and they fixed my laptop in a timely manner.

The team was really friendly and very knowledgeable and able to support me bu identifying the problem with my computer

Agents are very helpful both at the store and live chat. They have helped me out on several times. Wait time is very reasonable when calling. Drop off and pick up at store has gone well.

They are always very helpful and the service is excellent. Would definitely recommend

Great to buy for any expensive labtop or accessory… helps me feel safe when bringing it out

I had to use protection plan and I was pleasantly surprised how quick the team worked to either get me a replacement or credit me so I could pick out a replacement. It was a quick swap out for a new one/replacement.

I've only had to use this warranty once with a microwave. I had no problems and received a replacement immediately.

I used to never add protection to my expensive purchases, but now with almost every purchase over a certain amount I add it. Including the geek squad protection. I used this so much. And saved huge

I’ve gotten his protection on several computers in the past and it’s always been well worth the money over a period of time you’re going to have an issue and it’s nice to have it already covered by Best Buy.

I've never had an issue with the service. I've purchased this for each device the I buy at Best Buy.

Do Glad that I got this so if anything happens to the computer I'm able to get it fixed

I have always add the protection plan to all my purchases. Is better to have it and not needed than to needed and not have it.