Customer Ratings & Reviews

Just got the laptop for my child for Christmas this year so it’s good to have that plan when purchase

Great...store reps all made sure I was comfortable with my purchase

The store employee at the Aiea location had explained everything out, perfectly clear! He had explained to me about the product I was purchasing and that I should add a 1 year warranty on it; just in case anything happens to my laptop

Have not yet used! But gives great piece of mind!!

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

Great little labtop. It runs very fast on most applications. The battery life on it is great. I really like the 15.6 screen size. The touch screen on it works very well. It's got Bluetooth so it can pair up with different speakers that I have. Overall it's an awesome laptop

I love having the Geek Squad help me when I need it. They are all so friendly.

Everyone was very kind and gave me the best customer service possible for my devices!

Ive i geek squad on my step daughter hp labtop and never had to use it.

I think this is from from years ago. But they did help

Always purchase a protection plan, especially when you buy for children anything can happen.

happy to have the protection on my new system. Thank you

Definitely came in handy with fixing my computer after it was taken out by viruses. The agents did a great job with addressing my concerns and helping to restore my information each time I came in. Absolutely would recommend this service!

Always looking out for my device. No reason not to purchase it

It's a great laptop and reliable brans and I love the touch screen!

Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

Bought a 1year subscription for a laptop that I purchased for my 18 y/o son! Thank goodness! Screen was cracked his first semester away at college. Service provided took about a month but everything was included. Well worth the amount I spent on the protection plan!

Hopefully I never have to use the protection but got it just in case

Perfect for your equipment warranty, the services they provide are so professional.

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.