Customer Ratings & Reviews

Awesome work helping with the setup of my laptop and showing me the ins and outs

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

it was worth it for sure, I would probably keep the protection on it

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

My computer was fixed sooner than expected and it looks and works very good.

Geek squad is always a great service for anything you buy with Best Buy. If you get it on a device for $200 or less you basically can just exchange the faulty/damaged item and get a new one or credit. A little too high of a price in my opinion though for computers or other higher priced devices. $260 for 3 years is a little steep.

Best plans ever. I love the Geek.... they are always helpful

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

A geek squad warranty is a wise investment, They stand behind their products and provide expedient service.

I love Geek Squad! They work seamlessly across all the states and PR, which almost no other insurance companies do

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

I purchased the 3-Year Accidental Geek Squad Protection for my Lenovo Yoga 7i 16" laptop. I try my best to avoid eating and drinking around my laptop, but sometimes I just got to have a drink with me. In the event something does happen, I know I am protected. I hope I do not have to use the protection I have covered for my laptop. If I never have to use the protection it is not a loss of money for having it.

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c

Love geek squad. Something wrong? I don’t have the energy for problem solving

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

They are always there to help answer any questions or See how to fix your device

This is worth it if you have any electronics that are over $1,000