Customer Ratings & Reviews

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

Peace of mind for laptop computer. This is the second protection plan i used.

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

To be honest I’ve always gotten their protection and probably continue no hassles

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

Have not needed to use the warranty yet, got it for piece of mind.

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

I havent had to use this as of now but cant wait to se how it all plays out

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.