Customer Ratings & Reviews

Someone knocked into our laptop and it fell. We thought it was okay until we turned it off later and noticed a crack on the screen. Fortunately we have the warranty on it and took it back to Best Buy Geek Squad. The timeframe they gave to have it fixed was right on the money and we have not had an issue with the laptop since.

Bought the protection for my daughters laptop... of course you have to think of kids and how they handle their equipment. As for our daughter, she didn’t take care of her laptop so well so this was a great investment!

I buy the geek squad for everything I purchase because accidents happens. Their customer service is great. By great I mean fast and reliable. Also they explain to you how to proceed if there is a problem.

This is a great service but it’s hard to get appointment and sometimes they be rude I hate calling because I get people they don’t speak English and they treat you like crap

Good to have incase something happens before I end school

Excellent service the team were amazing and fixed my issue in an extreme timely manner

Price for the protection is well worth it. Never had a problem with my old HP, but just to be on the safe side I suggest it. Well worth the piece of mind if something should ever go wrong.

I like my new bose earbuds , they had a great sound

They are always on top of thing and do there best to get things done

Best freaking laptop ever! Thank you to the best customer service I received and they point me to the right laptop.

I would highly recommend this if your purchasing anything expensive. It literally covers anything accidentally and I’m on the clumsy side lol.

I have gone in to see the Geek Squad probably over 10 times just because technology hates me. Every time they have been so helpful! Even if they aren't able to fix it, they laid out all my options.

It is good in case you need help. I didn't need the support so far but I am relaxed. Just in case.

I purchased a computer with the full protection plan from Office Depot, it broke after 2 weeks, they told me I would have to send it back to the manufacturer. When I purchased a computer at best buy, Geek Squad handled it. I will always buy from Best Buy.

The geek squad is super helpful and informative they knew the answers to all my questions.

This is a peace of mind knowing that Best Buy stands behind the products I purchase there.

I have been very fortunate so far and haven't had to have anyone come out but I di call in for some advice and got a quick and easy fix!

Always love adding Geek Squad service coverage because they do great work.

Did not by the plan on the last laptop and it broke at the hinge 32 past manufacturers warranty and HP denied any responsibility!! Went back to a Lenovo and bought the 3 year plan and so of course it will not have a problem, but once bittten!!

Great for piece of mind! Price was right, too. Previous experience with Geek Squad has been positive.