Customer Ratings & Reviews

Always get the plan. You'll be glad that you did!

Do the maths and its good to have the Geek Squad just in case

Bought this to go along with laptop. Gotta have extra protection on laptops.

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

The only way to go!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Everyone that buys a Laptop should definitely purchase the protection plan.

I've had the geek coverage fir a few years now. Wouldn't be without it.

1-Year Accidental Geek Squad Protection for my pc and blu Ray player

The Geek Squad is wonderful, they will help you with anything you need!!!

Have not used as of yet hope it works when I really need it. Cross my fingers

Agents always helpful with any questions or concerns.

staff often is helpful and usually resolves my issues in a understanding way

Great price for the service. Awesome customer service

Geek Squad protection is a must on all Best Buy products for us.

Haven’t had to use the service yet but glad that I purchased the extra warranty

Helps have a pieace of mind not worry about laptop getting broken

got battery replaced a recalibrated on old laptop.

You guys are amazingly great at what you do for us!!

The protection has always came in handy they always know how to fix the problem

Haven’t had to use it, but never know when something will happen.