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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11948 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 11,948 reviews
  • Rated 5 out of 5 stars

    In good hands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used em yet but if you read the terms, you're in good hands!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad can fix and replace electronics with no issue. They swapped my broken Nintendo switch before and I use them for all my electronics cause I have kids at home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protect all your items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use protection plan. The price went down as so did some of the services but ut still is a good plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A no brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slam dunk. No reason not to get the protection to get issues taken care of in store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad is the bomb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad is the only reason I buy products from BestBuy. I have always trusted GeekSquad with all of my products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I have this service. I had it on the last computer and had to use it due to the screen cracking. I had no issues bringing it in and getting the needed service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome item. Very useful and easy to use. I loved this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome protection by professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that my product came with this !! It’s helpful knowing I’m protected!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad Protection with all of the devices I have bought from Best Buy. I have an issue walk right in with the device and the Geek Squad handles it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as expected even a little better totally recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PEACE OF MIND PURCHASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THE PEACE OF MIND I RECEIVE FROM THIS PURCHASE. I HOPE I NEVER NEED IT BUT I'M GLAD I HAVE IT !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had to use it yet but i feel confident that if the time comes the warranty will come on handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying experience great; great geek squad is great

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Always beneficial to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it was this price for a longer duration of time. People are usually extra careful the first year they have the laptop, it’s after that when things go downhill and by that point it’s too late to use the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad YEAH! Be Smart!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying my new laptop I felt it is worth the price of the 3 year Accidental Geek Squad Protection Plan. Things always go wrong with electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional service. Very knowledgeable staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hoping I will not have to use the warranty service but this was for a college student laptop that I know will get knocked around at some point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is useful at times but it takes way to long to get items back. I had a problem with a part that showed up on the screen and instead of showing me they sent it off.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out to us about this. I apologize about that misunderstanding. It's possible it was a hardware defect with the device that required it needed to be shipped out for repair. We could absolutely look into this with you to make sure. If you would like further information or have questions, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    They gave me a new laptop on my word alone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new laptop was crashing alot and they told me it was a lemon and they didn't doubt me or even check out my laptop. They just gave me a new one. It took a few minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far Geek Squad has great service. I do prefer to go in the store to talk to a Geek Squad personal, not over the phone.

    I would recommend this to a friend