Customer Ratings & Reviews

I got this for my laptop so if anything happened to it u guys will help me

This was a good purchase to make. Thanks Geek Squad.

Great service. Can wait to use them again. They are the Best.

Have Geek Squad coverage on a number of items. Have used it a number of times over the years. Definitely worth it!

Never had an issue getting something fixed or price adjusted.

YOU JUST CANT BEAT GEEK SQUADE SUPPORT ! THESE GUYS ARE ON TARGET , HELPFULL AND A REAL PLEASURE TO DEAL WITH !!!!

Geek squad laptop warranty always been a good value

Great product….easy to use…great quality….. FUNCTIONAL

Great service if you need it. They do a great job of setting up electronics.

Always a great choice to get service never know when you will have trouble.

You can not ask for anything better in customer service. Excellent.

I didn't use it but you will need it for kids.....

Good service, have not needed to use it yet, but good to have just in case

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

If i needed Geek Squad always respond to fix my computer items with out any questions

I love that no meter what happens to my laptop I can bring it in to the store and get it fixed. Worth the security.

Love my new computer (laptop) it was a great investment and purchase.

I always get protection when buying anything, And hassle free returns or exchanges

I always get protection when buying anything, And hassle free returns or exchanges

The agents are always so nice and polite and you can tell they are well trained