Customer Ratings & Reviews

2-Year Accidental Geek Squad Protection feels great to know there if needed.

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

This plan has saved me many times and its worth every pennie!

This plan has saved me many times and its worth every pennie!

This plan has saved me many times and its worth every pennie!

This plan has saved me many times and its worth every pennie!

This plan has saved me many times and its worth every pennie!

This plan has saved me many times and its worth every pennie!

For some things I don’t! But for the important things, for most things I do! Because they are worth protecting!

For some things I don’t! But for the important things, for most things I do! Because they are worth protecting!

Good warranty protection and when I need to take or call for repair, they are very knowledgable.

Glad I got geek squad protection my protection just got easier

Even if I don't make an appointment they are very helpful. Everyone who works Geek Squad are very knowledgable

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Accidental plan is a great plan to have I am completely satisfied with the service

glad this came with the computer. I am not easy on computers with all the travel. this was an important add that came with the purchase

Never had a problem with Geek Squad so I had to make sure my items are protected.

Another great cost saving Geek Squad service and reliability by trained and efficient team members

Haven’t had to use the service yet. Sure wish it was purchased on our first laptop!