Customer Ratings & Reviews

THIS Protection is something you need the Salesperson was awesome and no pressure in getting this product

Geek squad protection is worth it. Accidents happen, and I'm ready for them. Thanks.

I would doubt if I was paying attention to the sales person's pitch for this service. I suspect that I made the mistake of not hearing details well. I thought I would pay a one-time fee, and in hindsight, it is a monthly fee. I had a good experience with this service plan a few years ago, so I suspect that I agreed to buy it while not paying attention. A worthy warranty plan for some items, be sure you understand the total fees.

Very happy with my purchase of the replacement plan if something happens to my items

Great service and they always try their best to replace or provide credit

Always get the geek squad protection plan. It's definitely worth the money and peace of mind

I havent yet had to use it (which is a good thing) but I bought it for additional protection.

i ways purchase Geek squad because they always handle my tech. ques and/ or issues.

Gives great peace of mind. Never had to use but the team was always friendly

5 PC LT last 25 or so years and Squad folks have saved me and info several times. Great product support.

I've gotten GeekSquad protection plans before and have never had issues. If you have toddlers then this is a must. You WILL need it.

Geek Squad Protection is the best and I will never buy anything without it again. It worth it

Always get the protection. If anything happens to your item, worth every penny!

great! my laptop was not working so I brought it in and they replaced it since I had this plan!

The Best Buy Geek Squad protection warranty is the only one I buy. It always pays for itself.

Have not used yet, but i can say all customer service provided is top notch

My hard drive crashed on March 27th, I called for service and was told a box would arrive in a couple days. It didn’t so I called back after being on hold and having a rep call me back I was told the same thing a box would be sent out. Guess what no box showed up so I called this pst a Wednesday April 8th. I spent 4-5 hrs trying to get through to someone my call was answered twice but they picked the phone up and hung it up(Very Professional) . Each time I had to start the process over hence the 4-5hrs wasted of my day. The rep assured me I would have a box at my door in 24-72hrs that would be by the end of the day today is 72hrs guess what no box. I need this laptop so I can work from home and not take the risk of contracting Covid 19. We are three weeks in and I can’t even get a box sent to my house to return a item that I purchased the warranty on. So now I need to escalate this to whoever is next in the chain because nothing is being done with my case # 251350862.

they are very helpful. i had a 1-year geek squad protection plan added!

I have not have to use it with this computer but The Geek Squad service at Best Buy is great

If you ever have had an "oops" with your computer, consider this protection. Saves a lot of worry!