Customer Ratings & Reviews

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I have been receiving remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

Great to have something cover accidentals also. Haven't used it yet.

Recommend protecting your purchase and have piece of mind.

The agents helped out with the setup and did a great job!

Geek squad helped me set up my new all in one computer with no problems.

I think it’s the best thing to get especially having kids.

Replacing the previous plan that didn't cover the new computers.

Greatest warranty service ever geek squad does a great job

They were very helpful they went over everything with me

Always buy the warranties! You never know when you will need them!

I’ve never had to use the geek squad protection but I’m glad I have it if ever needed

Haven’t needed to use it yet, but when kids are involved..... it’s a must.

Geek Squad protection is a good purchase to protect your device.

The computer works good. I got it for a great price and the quality is great.

Since I game and drink this warranty will work just fine.

Im clumsy I got this just incase if anything happens.

Not been very happy with this service lately, especially the online Geek Service.

They are very helpful. I would recommend them to anyone

ALWAYS RECOMMENDED ...................................

A little pricy. Normally I don't do extra service agreements, but I won't have the time to mess with things is something goes wrong.