Customer Ratings & Reviews

Never dissapointing, great service everytime with outstanding customer service

Im hoping not to have to use it, but it is good peace of mind that my watch is protected.

This watch was very good, the only con is that sometimes the heart rate sensor seemed a bit off and took long to actually start tracking. This was mainly annoying during workouts where I wanted to maintain 120-140bpm and wanted this as proof of improving my cardio but wouldn't read it to me, otherwise, very nice, customizable, and comfy.

I don't stress knowing that I have the Geek Squad watching my back ...

Enjoy knowing that the Geek Squad is in my corner!!

I had forgotten I had purchased this with my jawbone. So glad I did. The band isn't as flexible as I needed it to be, so eventually the material tore, which affects the tracker altogether since the sensors run through the band. The wire was exposed. I was about to just throw it away and found the original email receipt showing the plan purchase. I was pleasantly surprised when I got credit for the full purchase value, many plans give credit based on the today price, and that was a 75% decrease in the year I had it. Of course my jawbone is no longer carried in the store, but I had no problem upgrading to my new samsung gear2, thanks to the full value credit given..yay!

I’m glad I have the insurance on my watch in case anything happens. Great peace of mind.

I like my new watch I like the new functions of the watch

Love this plan it has saved me so many times. The watch is awesome as well

I bought my first fitbit in November 2015 and am currently on my third fitbit. Each time I have gone to BB to replace my fitbit through this Accidental Geek Squad Product Replacement, I have encountered no problems and the process has been smooth and easy! It is definitely worth it to have peace of min in case anything happens to your electronics. I had to replace my first one due to the charging port malfunctioning/breaking and the second one because it just stopped working (not sure if it got too wet on a rainy day). During my second replacement, I was able to upgrade to the charge2 and pay the $20 difference between the two prices. I was extremely happy and pleased! :)

Haven't had to use yet, but it is peace of mind knowing you have it

After always avoiding the "extended warranty" on everything, that for my watch I NEEDED the Best Buy extension! Now look... I'll probably never need this extra insurance now!

Good!!!!!???????!!!!!!!!!!!!!!???!!!!!!!!!!!!!!!????

Very helpful they're always available to help with anything.

The first time I bought a warranty for my huawei smartwatch I was not very comfortable, but then I had and accident and it broke, recieved very good service not too many questions they just replace it, fix it or give u a card with the value of your watch from store and you can buy a new one, where I am from this kind of warranty is a headache, they will ask for original charger, original boxes... everything and if missing something warranty will not be valid

If you aren't a member, you should be. It pays for itself over and over.

The Geek squad service has always been great very knowledgeable, great customer service, also leave happy with all my problems and questions answered and solved and that's why I remain A loyal customer! Wouldn't dare go any where else

Weight is pretty accurate. BMI and BF% fluctuates from day to day but I guess that is normal since the ranges are not too drastic. I have been weighed with Tanita scale in weight loss program and the numbers I got from Fitbit Aria 2 were the same, again making room for some fluctuations. This is a great accessory if you already own Fitbit watch & use the app. Me & my husband both use this scale & watches & are not disappointed. Set up was fairly easy & we have no issues with wifi connection or syncing to watches or app. Some setting are only changeable in main users online account not in app (like setting weight to private so other app/scale users cant see your weight.) This replaced my old scale that only showed weight after the number wouldn't budge after 4 weeks of diet & exercise. The Aria 2 shows better progress, since switching my weight has only gone down a pound but I show my BF% going down over the course of a few weeks, The visual motivation I needed!! I give 4 stars instead of 5 because like all FItbit products I comes with lack of thorough instructions or user guide.

My Samsung watch stopped working just before this warranty was over and I am so glad I bought it. I got store credit, and I purchased another Geek Squad protection for the other electronics I bought.

They was very professional and i was able to get replacement