Customer Ratings & Reviews

My fit bit failed, but the geek squad protection did not fail. Barely any questions asked, quick satisfaction, and credit received promptly when I returned the fit bit.

i would recommend to always get a 2 year protection from Geek Squad, you know what will happen tomorrow.

Geek squad Is a must for parents having a little children and a pet owner for accidental damage coverage

I always by the Geek Squad protection on all of my electronics. I like having that extra security on my fitbits, computer, and other expensive purchases.

Love this product so much!!! It pretty much does everything so seamlessly

The sales person was very knowledgeable about the product,and gave advice on plan.

Two of us bought the band and both worked great for the first month. One band malfunctioned, stopped syncing, and screen became static. BUT thanks to BB's return policy and Geek Squad, I was able to replace the malfunctioning band with a new one. The new one is working great. Now we have 2 happy MS Band users in our home.

I used the Accidental Product Replacement with my old FITBIT Charge and it was great, Every time my FITBIT had issues, the warranty allowed me to receive a new FITBIT.

The geek squad agent are very nice and smart. They answer all questions

Spoke to an agent regarding my 43” tv having problems and was told I needed to bring it into the store for repair. Prior to calling I thoroughly read the specifics of the service I needed and clearly stated that 43” and up was in home service. Now the tech I spoke with was very friendly but also very determined to tell me that I was wrong. I politely guided them to the size spec portion of their service guidelines and after a 3 minute back and forth I was finally advised that I was right and they would schedule an in home repair. After all of that I ended up not need the service as I was able to do a hard reset of my insignia tv for the second time in 4 months and correct the issue myself.

Look for "Replacement " in plan pretty much extends return policy by plan years.

I'm glad we purchase this just in case something goes wrong with the watch. Great price and product!

This is awesome, we buy this for almost everything we buy at Best Buy

Love their protection Plans, always worth the value.

Best protection you can get. My watch was just swapped after cracked screen.

Never hadva problem with geek squad protection. Its worth getting worry free coverage on any electronics

For an unknown reason, my husband's FitBit quit working. I took it back to Best Buy and it was replaced--then and there! Good use of money for piece of mind.

just wrote this so i can get my not possible gift card

Never had an issue when came to repair ir replacement

It's great I love it do you need warranty go to geek squad without no warranty you out of love and you stuck with trash so anytime you purchase anything at Best buy make sure you get geek squad