Customer Ratings & Reviews

Haven't had to use it as of yet. But I always but protection for my devices.

Always get the warranty. Must have just in case anything.

Awesome protection plan. All I had to do is bring it in and they fix or replace it it's just that simple.

I love it no problems with product wpuld buy it again

Purchased this for a Samsung watch. Gives you peace of mind on damages. But does not cover loss or theft.

I went to the store for my second galaxy Watch replacement through this program and it was hassle free.

This is very good to have when you are getting expensive smart devices

Used this many times on different items. there is no question asked just bring in your defective item and get a new one.

Haven't had to use it thank God but I love the geek squad

I always buy the warranty protection plans from geeks. They are very helpful

I had no trouble exchanging my Fitbit when it started acting up and the rubber started to peel. Well worth the cost.

For any electronic device the juice is worth the squeeze to buy this warranty. Odds are you will use it more than once.

Patrick tied Down Our New Samsung 82 inch TV to Our Heavy Wooden TV Stand. Great Job!!

The geek squad assisted me in all my needs and help me solve my issues

Great service and staff are knowledgeable. I would recommend to use this service

Always get the geek squad protection plan to protect your electronics.

Always get the geek squad protection plan to protect your electronics.

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

Very consistent and durable enough for the most demanding customer

Always get proteceted when i can to save money on fixing iteams