Customer Ratings & Reviews

I bought the protection plan for my smart watch cos it was inexpensive and given that I was replacing a watch that stopped working out of the blue, it seemed like a good idea. I haven't had to *use* the plan, and I really hope not to, but the peace of mind is nice.

This is my husbands third fitbit surge!! Yes he loves it and it stands up to how rough his job is too but the first one died after a year and the second after about 7 months. I got smart after the first one and purchased the warranty with the second one thankfully! Super easy to just walk in and get a replacement. Highly recommend purchasing!

Best protection, my fiancée’s original watch died and Best Buy just gave me a full refund on the watch, and we were able to put that credit towards the new watch. We only had to pay the difference.

I am so happy I purchased this 2 year warranty. I purchased it for my Fitbit and when my Fitbit broke, it was so easy to bring it in the store and get a replacement with no problem at all. It took about 5 minutes and because the Fitbit was actually cheaper at the time of exchange, I even got money back on my purchase. Definitely recommend.

I work in construction and put my Garmin FENIX through the ringer. The protection saved me on a couple of occasions. One battery issue and one data malfunction. Trust me. You'll sleep better at night on big purchases.

They always assist with any problem and help troubleshoot, I truly appreciate these guys we would be lost without them.

Purchased it with myFitbit. Great purchase. When I got back into Crossfit and wanted something to monitor my HR while doing so, the Fitbit Blaze and 2 year protection plan were a great purchase pair. I was able to replace my item with no problem after the band began to tear and watch had a hard time updating. Staff was fast and helpful.

Very decent work. Looking forward to using the service again.

the agents are very professional.geek squad will continue to use it

Got the protection plan for the Versa watch due to ongoing design flaws associated with older models. It’s a highly used item and subjected to ongoing wear and tear. Also, I don’t know how it’ll hold out in swimming pools for extended periods of time. Haven’t used this yet but a small price to pay.

I get accidental protection on almost all of my devices. It's a low cost for peace of mind.

Fortunately the watch does not need service. But with my history with the Geek Squad, I know I am in good hands.

The quality and the product is off the change, this is the best watch that was ever made. My husband loves it

Absolutely get this, it worth it, specially on watches and TVs. I have gotten the protection for most of the things I buy and I have never regret it

I have the fitbit Versa 4 does exactly what I want from a fitness smartwatch. I love the battery life of this fitbit, it is very accurate on the step count and sleep tracker.

I am so grateful for this protection plan; especially since I have had to use it 3 times on my smart watch that was defective. This plan allowed me to have a replacement watch immediately; I did not have to send the old one off and wait for the new one.

I'm always satisfied with Samsung Watches. Purchasing through best buy with the protection has always proven beneficial.

my old one stopped working a year to the day i bought it. good thing i paid the initial 19.99 protection so i was able to go in and get a replacement. i got the same one and paid the geek squad protection so when it breaks again i can get another one.

Having this protection provides u with peace of mind that in the event something happens to our computer, someone is there to address it and even more important these days that it can be addressed via internet and not go into a store "filled" with people.

I would always recommend getting protection coverage with each purchase. If anything happens you take back the item and get a replacement. They don't hassle you about how or why, they just take care of you. I have used them so many times over the past 5 years.