Customer Ratings & Reviews

I'm glad I got this because I'm not all that gentle with my Alta screen but the corner of it peeled off within the first week and didn't seem sized to the screen well. It still does what it is supposed to though.

the first year that you are pretty much wasting your money unless you have to get a total replacement. it won't do much for minor repair. Geek Squad tells you to send to manufacturing company for the 1st year.

Tried getting help with an agent but all I got was someone telling me I needed to bring to a store location for support . Only flying to a neighboring island was cheap to do Live on Kauai but Store is located on oahu/honolulu

This one cover your device once. In case of any think happen it replace your device, then you have to buy a new plan. The plan is one time use only.

Will never buy a product without one of these. just be careful with how you submit a ticket. Say the wrong thing and they will deny you.

Its a service contract. Not much to say... If you are clumsy or very active then its needed.

Wish they offered a 4 year warranty. Some Mfg offer longer warranty at times.

Wish they offered a 4 year warranty. Some Mfg offer longer warranty at times.

I don't like Geek Squad because of the simple fact; they don't give you back your taxes when you have to use your warranty to return your product.

Unsure of the need for this. Had an initial open box buy that lasted 2 weeks and Geek Squad made me pay a prorate even though the watch had a defect and was faulty from the maufacturer

Horrible. Took phone in because no o e could hear me on my watch. It was determined that the mic was broken. It was sent off to be fixed. When i got it back the said the screen was craked and the back was damange and they replaced and took my insura ce. ve tried calling w wryo e to show my geek squat intake had no damage to my watch it was brand new. They did the damage or postal. Mow i dont have insurance my watch is maugacter defective again says rebooting and ive been on the phone since 1 pm its 726 pm and im still on the pho e and ive rebought the insurance but they have the wrong ieminuber so samsung, best buy. Tmobile and sprint are just sending me in circles.

I bought this for my Garmin Vivoactive HR activity tracker after the first one failed within the warranty period. As in any insurance purchase, I'm not sure if it was needed or not. Time will tell

Not quite sure if I like Accidental Geek Squad Product Replacements or not because I have only had one bad experience with it and never had to need it since. The one bad experience was on a TV I purchased several years ago and I ended up getting burned on that one because BBGS would not honor the repair. So I have mixed feelings so only 2 stars based on the cost is not bad for what your supposed to get if they will actually honor the repair.

I haven't had to use the replacement plan just yet. I have had my tablet for over a year and I would say I use it regularly. I am sure the warranty is worth it, but I have not had benefited from it just yet.

I got a watch like my daughters and it was too big for me so I returned it for a smaller one that I love. My daughter loves her and likes the size.

Picked up the warranty when I bought my watch. It's a chance you take. If it breaks and you have a warranty, best choice you made. Rep was professional.

Haven't used so much. Every once in a while my newer laptop fans makes noise. Was told to use compressed air. Waiting for fan to totally fail so they may replace it? Getting closer to failure...

I purchased the plan, I used the plan because my watch needed repair. Then I had to get a whole new plan.

I don’t like the idea about pay for the insurance and also pay more de $100 if the item doesn’t and they have to replace it because they do not fix it.

Havent had the need to use it yet. Although I once had an apple watch and the screen cracked. So its nice for an ease of mind especially if you plan to roll on the ground.