Customer Ratings & Reviews

This protection plan is why I shop at best buy. I never have to worry about a product. The minute I have an issue and it stops working as expected I take it in. I have never had problems.

They were very helpful and friendly. Very user friendly if you have an appointment.

I never make a purchase without a protection plan these days. They help to ensure that when my product begins to act strange, has manufacturer issues, or just stops working that I am covered and can easily have it either fixed or replaced.

I purchased an extended warranty, 2-Year Accidental Geek Squad Product Replacement, offered for my Samsung Galaxy S3 because it's simply the smart thing to do. It's something you wear that is constantly at risk from hitting or bumping with something else on a daily basis. If one of those "bumps" is a little harder than most you can feel safe that Best Buy has your back.

[Employee of bestbuy] Great watch, but the "raise to wake" feature stopped working and the battery life was a little less than i would of preferred. Just upgraded to the newest model.

Added on geek squad protection plan to my Oring. I think it’s helpful as if it breaks within two years I can replace the ring.

It's always a good thing to get with anything you buy. They just don't make things like they use to.

I had this protection plan on my Galaxy active watch and boy was it a life saver. For some reason the watch started acting up and not wanting to turn on like 2 months before the protecting expired. I walked in had them inspect it and boom i got my money back to buy another watch.

Love my garmin! It provides everything i need and its so encouraging. I enjoy the workouts that are already included in the app! Great buy!

I like the geek squad dont have worry its a state of mind

I got my Blaze as a gift, but went out of my way to get the service plan on my own. Why? Because Best Buy will replace it in the store should anything happen to it. For those who cannot live without their Fitbit Blaze (or similar devices), being able to take everything quickly in a physical store without having to play the waiting game is definitely a must.

Best decision ever buying the replacement plan. My product malfunction twice and each time I came in and exchanged for a new one with no extra cost, no waiting and no hassle. Each time it's refreshing to go through such an easy quick process. You don't even have to have your receipt, just phone number etc to conifmr your purchase. It's a must for any products going forward!

It’s always good to have insurance on electronics because you never know when it’s gonna go out

The geek squad is amazing in best buy. They are so helpful and they guide you and tell you what you need to do if you have a question. They fix your items in a reasonable amount of time.

I got my first iPhone from best buy. I got the geek squad protection plan. Didnt use it for over a year. The one day I took my case off my phone i dropped it on concrete and shattered the screen. I took it to best buy and they ordered me a new iPhone no questions asked. Only thing I had to do was transfer everything from the first phone to the second.

I recommend getting the protection plan for every purchase that would be expensive to replace. I haven't needed to use it yet for my most recent purchase (Gear S3), but I used it, hassle-free for my Bluetooth headphones. Once they stopped getting clear connection, free replacement. They snapped in the middle, free replacement. This is a good investment.

I Purchased the geek squad protection and the Replacement plan came in handy when my Samsung Fitbit broke. They didn’t have it in stock any longer so I was refunded in full for the purchase which was very nice . I highly recommend the purchase of protection plans so you can at least get your money back if you’re unable to get a replacement .

Geek squad protection plan is amazing for Samsung watches. I will highly recommend if you're buying a Samsung watch from Best buy you get the Geek squad protection plan you won't be sorry.

So glad I bought this for my smart watch....the watch stopped taking a charge and BestBuy had a new watch in my hands withing about 10 minutes. Usually not a fan of these types of service plans because there is always a catch to using them....not here....it was worth every penny in this case!

Great service protection plan. Best in class, in my opinion.