Customer Ratings & Reviews

To protect against scratches, if anything could go wrong without the screen protector, my wife would find away by accident. Now it's covered. Great warranty!

I purchased 24 month plan for $40 with my Samsung Galaxy Watch Active. 17 months later, my watch stopped working properly. The screen would not turn on. I followed the instructions and made an appointment with Geek Squad. Unfortunately, that was a waste of time - they do not repair watches. Instead I was told to swap it out at customer service. Customer service refunded the original purchase price, including value of a rewards certificate I used to buy the watch. The upgraded version was the same price, so they swapped it for a newer watch. The only downside - I was told that my protection plan was "used", and even though there was technically 7 months remaining, it was no longer valid. I purchased a new protection plan for the replacement watch though, especially since the first one gave out for no reason. Overall, it's a great value. Complaints are that I wasted days waiting for an appointment that I didn't need, and that I had to buy a new plan.

I buy Geek Squad protection for peace of mind, and to help manage my budget. Costly repairs or replacement are completely eliminated. Unlike some 3rd party extended warranties, Best Buy stands behind Geek Squad, and in several instances in which I had an issue, I just carried the item to the local Best Buy, described the problem, and was immediately given a choice of an equivalent replacement or cash back! Some protections are replacement items (smaller items) and some, like a washer and dryer, are repair items. I highly recommend Geek Squad Protection!

Amazing service. Took care of my issue immediately.

Purchasing the 2-Year Accidental Geek Squad Protection was a wise decision. It provides peace of mind knowing my smartwatch is protected against accidents. The service is reliable and easy to use

Very convenient service option for your gadgets. A little bit expensive but definitely worth it.

Exelente smart watch super elegante, gran detalle y calidad y lo mejor supera las espectativas!!!

The Geek squad was very helpful, efficient, and knowledgeable.

Glad I got the Geek protection, My watch face took a hit from a blunt object at work. It probably save my wrist frim damage. My Geek warranty was almost up in 2 weeks but no questions asked, gave me a new one of current model and i was on my way.

Nice watch , easy to set up easy to use , I’ve been using for bike sport and I can say watch works great and it’s worth it

Top notch customer care. Whenever my watches would start to fall apart they helped me get into a new watch and on my way.

This plan was bought for my wife's Samsung watch. The watch back fell off just before the warranty expired. Best Buy could not get the same watch to replace hers so they upgraded her for no charge.

Will never make a high dollar purchase without getting the extended geek squad service.

I haven't needed it yet with this purchase, but I've used it before and was well worth it when I had issues with my computer.

Is a good extent garanty Is fast and save is nice guality

The Geek Squad set up my new Pixel phone successfully despite the challenges of me not remembering some passwords needed

The first time I bought a warranty for my huawei smartwatch I was not very comfortable, but then I had and accident and it broke, recieved very good service not too many questions they just replace it, fix it or give u a card with the value of your watch from store and you can buy a new one, where I am from this kind of warranty is a headache, they will ask for original charger, original boxes... everything and if missing something warranty will not be valid

Love this company and I love my ring. I use it everyday

Perfect It was amazing Everything was amazing thank you so much

Im glad i got this service for my wifes watch. Havimg your equipment backed up gives me a lot of peace of mind