Customer Ratings & Reviews

Got my stuff replaced, with no hassle, thanks best buy, another reason why i prefer to purchase here, great service as usual!

Good service, the service plan is worth getting for equipment that continues to change or very vulnerable.

this 2 year product replacement i a great value. covers many items and gives added reassurance of an already great product

Gotta have this if you are going to buy tech at Best Buy! Otherwise the customer service is not what it could be...

I bought a watch and works great great customer service

It's great to know that when I will possibly need this service it is already paid for for a replacement watch.

Techs were very knowledgeable and efficient. Service took less than 2 hours to complete with no issues.

I bought this 2 year geek squad accidental replacement just in case it is needed, I can get my watch damaged so it was a good purchase for the price.

We are harsh on our electronics due to kids and just being active and Best Buy's return policy is excellent! Never had an issue in the 10+years I've been shopping there.

good in general, i prefer to get it because you never know what gonna happen in the future.

This service is quality...not all companies back up their products. Appreciate the suggestion to purchase

For an unknown reason, my husband's FitBit quit working. I took it back to Best Buy and it was replaced--then and there! Good use of money for piece of mind.

I got the two year protection on a smart watch. When it broke, it was incredibly easy to get it replaced. Well worth the cost.

to know that if anything happens to my watch they will protect it. If i have any questions they will be able to help me.

My fit bit failed, but the geek squad protection did not fail. Barely any questions asked, quick satisfaction, and credit received promptly when I returned the fit bit.

My heart rate monitor wasn’t working nor was I receiving my text alerts... brought it in they traded me for a new one, no questions asked. They are amazing!

I love that whenever if my samsung watch doesn't work anymore, they can replace it with another one

Geek Squad is very helpful I just don't like the fact that they don't give you some information because of your best buy card status. If you need to know something and you have the best buy card they should answer your question

I used the Accidental Product Replacement with my old FITBIT Charge and it was great, Every time my FITBIT had issues, the warranty allowed me to receive a new FITBIT.

This 2-Year Accidental Geek Squad Protection came in handy because I needed it sooner than I thought I would need it.