Customer Ratings & Reviews

Love the new watch and all the new features. Great deal.

Haven't had the chance to use them yet, but the in-store customer service has always been really good

The best option when purchasing in best buy is to get geeks protection. It saves you a lot of troubles.

If you're already spending a bit on whatever technology you're getting, it's always worth it to purchase Geek Squad protection. They're awesome and helpful and are there if love happens and things get cracked/broken.

Bestbuy has such a fantastic deal with their replacement plans. They're easy, reasonably priced, and a lifesaver if your expensive product breaks down. Go to customer service with your old product, leave with a brand new one. There's no catch. It's that simple.

If you learn anything fro m me today, invest in the Geek Squad Protection!! You never know when a stupid mistake will ruin hundreds of dollars worth of equipment but then your extra $20 - $200 investment either repairs or replaces it without any problems.

Highly recommend getting the protection. When it came down to repairing my Samsung watch they gave me the option to exchange the watch for the same one, or upgrade to the latest. I just had to pay the difference.

So happy with Best Buy products . Only place to get electronics. Customer service is awesome. Will help make sure you understand how to use your product before you leave . And will also make sure that you can protect your product it . With a warranty

They're great at.what they do and very helpful. Anything you need they'll help you.

Grear service people are friendly and helpful the crew was very knowledgeable

I accidently broke my watch running and I was able to go to Any Best Buy and replaced it so fast. Only thing it did not have the same watch. But I upgraded even better at a cheaper price. Accidents happen all the time. It is better to be safe than sorry.

The best service of any type, very attentive to your needs and quick solution.

I got this for my Samsung Gear 2 smart fitness watch. After wearing the watch everyday for a few months... in the rain... working... swimming... biking... ect. It finally stopped working. I boxed it up and took it back for an exchange no question asked. Worth it!

Agents were honest and knowledgeable about wear os and helped me get my watch set up in no time

The Geek Squad service is top notch. If i have a computer question they are so very helpful and if my clothes dryer quit working they are there to stand behind it and have it repaired as quick as possible.

Geek Squad is great in customer service! They do all they can to make you happy, especially if the fix cannot take place right away. It is nice that they can take care of most needs right in store without having to wait for weeks at a time for shipping and processing.

I choose Best Buy over the other stores because of the Geek Squad protection, it allows me to enjoy my purchases knowing they are protected.

Guys, I am so happy and proud of myself for buying the 2 year accidental replacement insurance. It's a good investment. I've used it for the first time and the process was so simple. They only ask me one question and I was able to exchange the product with no problem.

I love having my purchases insured since many of my gadgets are expensive. This service is amazing and I have no complaints about it! I get it every time I have the chance

Love this service. You feel confident if your watch stops working or not working as ussual they will replace it or even better they let you upgrade the the newest model