Customer Ratings & Reviews

Excellent and exceptional service and thank you. Always happy when I go in for help.

I really like this service and feel that it is worthy of the amount for an assurance of maintaining my items in top working condition and that I can come into best buy or use chat for feedback on an item if I have an issue

They supported me to check my Samsung watch, I always buy insurance with Geek Squad for my electronic devices.

Got a new watch no problem. My fit bit charge to was a year and a half old. I want while I worked while I slept in while I played. It barely showed any marks but the lens got a small crack after an impact one day while working. I took it in the Best Buy show them the receipt for the warranty and they gave me a brand new watch. You can’t beat that!

GSP is a good investment for your electronics. I purchase this on my Samsung galaxy watch. You never know it you draw a problem device and it's nice to have the protection to exchange your device with a new 9ne or a different brand. Best buy is there for your peace of mind.

GSP is a good investment for your electronics. I purchase this on my Samsung galaxy watch. You never know it you draw a problem device and it's nice to have the protection to exchange your device with a new 9ne or a different brand. Best buy is there for your peace of mind.

Best Buy replaced the Fitbit no trouble. However, this time they gave a Best Buy gift card and not just a product replacement. I am now wondering when my new Fitbit needs to be replaced will Best Buy replace it. The Fitbit was on sale. I am afraid to replace it since they no longer do product replacement. I am afraid that I will only be credited the sale price.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

I purchase for all my electronics and Geek Squad is the Best!

Buying this paid for itself! I never buy a watch without the warranty.

This is a no brainier to get for the watch as an insurance coverage in case life happens because it will happen just a matter of time. Best Buy has best replacement program and almost any product at Best Buy can be covered. Products are essentially investments and you should always protect investments.

I've worked for best buy in the past and will never make electronics purchases without it.

Could never make a best buy purchase without Greek squad coverage.

I cant recommend the protection plan any more. For me its absolutely essential. So many things can go wrong after your in store return date and this prevents you from having to deal with the manufacturer and possibly not even being able to get your product replaced or fixed.

We haven't needed to use this, i am happy to have not had too however we bought the coverage ad usual for the "just in case" situations.

since I got it only take it off for charging every 22 days,,,

Good customer service at Germantown store 10 of 10

Great protection for the gift I gave my best friend! I feel protected knowing she will be able to get her watch fixed if anything happens!

The product replacement plan makes owning my Fitbit worry free. If there is trouble with the wristband or it gets wet or any other issues, they replace it with the identical item. Or you can upgrade it to a different product for the difference in the price. It is really hassle free and worth every penny. Best Buy makes it so easy and stress free!