Customer Ratings & Reviews

Very helpful and friendly. The representatives go above and beyond.

Great service.zzzzzzzzxxxxzxxxxzxxxxxxxxxxzzxxxxddxxxxxbbbbbnnjjjjjjjjkkkki

Never dissapointing, great service everytime with outstanding customer service

Im hoping not to have to use it, but it is good peace of mind that my watch is protected.

It’s good in case of a accident or defective product.

The first time I bought a warranty for my huawei smartwatch I was not very comfortable, but then I had and accident and it broke, recieved very good service not too many questions they just replace it, fix it or give u a card with the value of your watch from store and you can buy a new one, where I am from this kind of warranty is a headache, they will ask for original charger, original boxes... everything and if missing something warranty will not be valid

I don't stress knowing that I have the Geek Squad watching my back ...

Weight is pretty accurate. BMI and BF% fluctuates from day to day but I guess that is normal since the ranges are not too drastic. I have been weighed with Tanita scale in weight loss program and the numbers I got from Fitbit Aria 2 were the same, again making room for some fluctuations. This is a great accessory if you already own Fitbit watch & use the app. Me & my husband both use this scale & watches & are not disappointed. Set up was fairly easy & we have no issues with wifi connection or syncing to watches or app. Some setting are only changeable in main users online account not in app (like setting weight to private so other app/scale users cant see your weight.) This replaced my old scale that only showed weight after the number wouldn't budge after 4 weeks of diet & exercise. The Aria 2 shows better progress, since switching my weight has only gone down a pound but I show my BF% going down over the course of a few weeks, The visual motivation I needed!! I give 4 stars instead of 5 because like all FItbit products I comes with lack of thorough instructions or user guide.

Enjoy knowing that the Geek Squad is in my corner!!

I’m glad I have the insurance on my watch in case anything happens. Great peace of mind.

After always avoiding the "extended warranty" on everything, that for my watch I NEEDED the Best Buy extension! Now look... I'll probably never need this extra insurance now!

The Geek squad service has always been great very knowledgeable, great customer service, also leave happy with all my problems and questions answered and solved and that's why I remain A loyal customer! Wouldn't dare go any where else

Love this plan it has saved me so many times. The watch is awesome as well

I like my new watch I like the new functions of the watch

My Samsung watch stopped working just before this warranty was over and I am so glad I bought it. I got store credit, and I purchased another Geek Squad protection for the other electronics I bought.

Haven't had to use yet, but it is peace of mind knowing you have it

I have purchased this protection on almost all my electronics. When I have had to use it, the replacement process has been very easy. I was leary at first, but after my first time having a product fail I will buy again. Product failed twice within a little over a year. Both times I brought in my receipt, item and original packaging to a BestBuy and walked out 15 minutes later with a brand new replacement. No waiting on a manufacturer replacement, shipping return costs or going weeks without my item and the second failure would have been outside the standard manufacturer warranty and not replaced for free if I hadn't purchased this plan.

A great way to feel like you've got an option for return/fix/replacement after that 15-30 day return window. Depending on if its close to the return date and you can actually return- you'll get a prorated amount back from what you've paid into the protection plan. With that, I've used the protection several times, as we all know electronics and items in general are not made to last like they used to. Some items are not worth it, but in my experience, its been a high value, low risk, low cost (in most instances) option.

Very helpful they're always available to help with anything.

I don’t usually get extra warranty/protection type add-ons because I find most of the time they do not get used. I also usually stand by the support and service of the Fitbit company (which is what I purchased the protection for). However, when my last Fitbit watch broke, it was out of the scope of their warranty. If I had the Best Buy extra protection it would have been covered. The new one that I purchased was the upgraded and more expensive version. Adding the Best Buy protection for just a little bit more gives me the peace of mind that my investment is a little safer even if I don’t have to use it!