Customer Ratings & Reviews

Definitely worth my money to protect anything i buy from Best buy! Geek Squad is always super helpful.

I think purchasing the protection plan for the Fitbit is well worth it. For me the Fitbit was an investment and since I am quite active while using it I felt it was worth the money to have in covered just incase. So glad bestbuy offered this added protection !!

they tell me that samsung does not make smart watch 5 any more

Love to use mine daily for motivation to get my 10K steps every day, upset that it finally went out on me and Bestbuy not offering insurance for fitbit anymore

We have used Geek Squad to protect many items and their service and support have been phenominal.

[Employee of bestbuy] The best option when purchasing in best buy is to get geeks protection. It saves you a lot of troubles.

They are very knowledgeable groups to help with technical questions

I haven't used this particular warranty yet, but I just used the old one for my galaxy watch, then purchased this for my new watch. Worth the money. They swapped out my old watch for a new one right in the store.

I didnt have any trouble returning my watch after it stopped working. I would recommend this.

Bestbuy has such a fantastic deal with their replacement plans. They're easy, reasonably priced, and a lifesaver if your expensive product breaks down. Go to customer service with your old product, leave with a brand new one. There's no catch. It's that simple.

I love my fitbit and wear it pretty much everyday and every night. It was sad when I woke up one morning and the strap had fallen off. Luckily I had a warranty and it was an easy exchange, plus they gave me a pro-rated warranty for another two years.

I feel really secure if something happens to my wach due this insurance

If you learn anything fro m me today, invest in the Geek Squad Protection!! You never know when a stupid mistake will ruin hundreds of dollars worth of equipment but then your extra $20 - $200 investment either repairs or replaces it without any problems.

Geek Squad is great in customer service! They do all they can to make you happy, especially if the fix cannot take place right away. It is nice that they can take care of most needs right in store without having to wait for weeks at a time for shipping and processing.

Worth every penny, when my wife's watch stopped working after almost 2 years we got full refund for the original purchase price, she bought a new one, what more would you want?

Guys, I am so happy and proud of myself for buying the 2 year accidental replacement insurance. It's a good investment. I've used it for the first time and the process was so simple. They only ask me one question and I was able to exchange the product with no problem.

Havent needed it yet, but knowing that it is available is very comforting! Especially knowing i spent $300 on a watch

I got this for my Samsung Gear 2 smart fitness watch. After wearing the watch everyday for a few months... in the rain... working... swimming... biking... ect. It finally stopped working. I boxed it up and took it back for an exchange no question asked. Worth it!

Geek Squad has always been so helpful when needed. I intentionally purchase my electronic items from Best Buy specifically for the Geek Squad Protection Insurance!

Love the geek squad service. Fast when they are not busy.