Customer Ratings & Reviews

I highly recommend getting the protection plan for items like smart watches and headphones. It is the best protection you can get and there are no hidden surprises. My Band 2 was replaced after it didn't want to hold a charge. Received a new one in the store. Terrfiic service.

I think purchasing the protection plan for the Fitbit is well worth it. For me the Fitbit was an investment and since I am quite active while using it I felt it was worth the money to have in covered just incase. So glad bestbuy offered this added protection !!

I haven't used this particular warranty yet, but I just used the old one for my galaxy watch, then purchased this for my new watch. Worth the money. They swapped out my old watch for a new one right in the store.

Very friendly. Give the write opnion. Dont wait on lane. Get appointment easly.

The best option for your purchase, I have used it on other products and have never had problems,

This is a great watch forworking out and just healthy living

Always, always buy the warranty so in a couple years when battery isn't working very well you can trade it in for a new one.

Geek Squad has always been so helpful when needed. I intentionally purchase my electronic items from Best Buy specifically for the Geek Squad Protection Insurance!

Worth every penny, when my wife's watch stopped working after almost 2 years we got full refund for the original purchase price, she bought a new one, what more would you want?

Awesome! Recommend that everyone get the warranty. My watch was almost 2 years ago and I got a new Galaxy 4 replacement when the steps stopped counting.

Best service ever, fast an accurate; Is there a problem the are gone to found it

The agent was very helpful. He pulled my account and took care of me. I had a gift certificate within minutes

I love my fitbit and wear it pretty much everyday and every night. It was sad when I woke up one morning and the strap had fallen off. Luckily I had a warranty and it was an easy exchange, plus they gave me a pro-rated warranty for another two years.

Bestbuy has such a fantastic deal with their replacement plans. They're easy, reasonably priced, and a lifesaver if your expensive product breaks down. Go to customer service with your old product, leave with a brand new one. There's no catch. It's that simple.

Love it i always get it for all my best buy appliances cause accident happen

If you learn anything fro m me today, invest in the Geek Squad Protection!! You never know when a stupid mistake will ruin hundreds of dollars worth of equipment but then your extra $20 - $200 investment either repairs or replaces it without any problems.

So, so, so worth the money spent! One watch stopped working but because of this Geek Squad protection, I got a newer version watch 100% paid for with new Geek Squad protection!!

They fixed my computer. Way to much inappropriate pictures of myself. I have a hangnail fetish. The geeks helped me realize my problem and I am currently in therapy. Thank you geeks

Geek Squad is great in customer service! They do all they can to make you happy, especially if the fix cannot take place right away. It is nice that they can take care of most needs right in store without having to wait for weeks at a time for shipping and processing.

Easy watch to use .easy setup ,daughter enjoys purchase step up from her previous watch