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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6034 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 6,034 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Gotta have it!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never leave without it if you buy any item always get it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have to have

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for any tech issues and troubleshooting. Musr have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Young skinny kid a jerk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by the young skinny kid who finally stuck his head out from the back that they were WAY TOO BUSY to assist me with my fitbit but immediately looked to a young woman & totally ignored me afterwards.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is always polite and very helpful. I've never been made to feel stupid or inferior because I had a question or a problem with a device or something else I bought from the Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad fixed it fast and explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great warranty service for an extended period of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Facts Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time applying for the Geek Squad protection plan but I saw amazing video reviews on YouTube I’ll definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved my protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to exchange an item I had did all the troubleshooting so thankfully they realized they said everything I did is what they would have done they recommended I exchange it in order to keep my protection plan and not utilize it for something that they knew I already took care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing support and excellent customer service! The Geek Squad team was very professional, quick, and helpful throughout the entire process. Everything was handled smoothly, and I really appreciate their efficiency and friendly attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard repairs made easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to fix my laptop when no one else could! They finished the repairs in a very reasonable timeframe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to your purchases.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great add-on gor any product purchased as an open box or brand new. Is a practically no questions asked in order to get quality repairs done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wait was a bit long, but the service was good and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledge, understanding; intelligent; well-informed.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Worth paying for

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Worth the small pay to replace a defective item immediately! It's a simple process when it comes to small appliances, security cameras, headphones, and controllers. If it breaks or stops working all of a sudden, it will be replaced or refunded back to a store credit with no expiration date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety is priority

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidents happen to any device so i feel good knowing that if something goes wrong with my Samsung watch I have a group of pros who are ready to help me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is a must

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife new samsung watch. I think is a must and they will respond promptly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't had to use it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know im hard on things especially screens. Last time i bought a watch i didnt get snt protection plans and cracked it the same week. It mad me sad and i didnt have the money to fix it, so this go around i did this plan and know i wont have any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the protection plan! My phone and TV broke within the 5 year plan and they fixed / replaced no questions asked. I always get the protection plan at best buy with every purchase due to the positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oura ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service at its excellence. Efficient and extremely nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great personalitys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 great guys that were very professional.And so, all my questions and concerns\nVery professional

    I would recommend this to a friend