Customer Ratings & Reviews

When I purchased this I was under the impression based on prior services that this was one and done. Unfortunately this wasn't explained that this policy did not have an "R" for replacement and required that it be sent to Geek Squad USA. They had it a week and I was without my device for a week and at the end of the day they replaced it. Which could had happened on the day I bought it in. it was clearly not repairable but I understand they are trying to reduce replacements vs repair, but this made me less the stratified customer

They repaired the item free of charge i will definitely use again

I brought this watch pro for me and i like very good watch.

[Employee of bestbuy] Amazing watch! I really like it. The screen looks amazing

Works very well with me being clumsy and absent minded

The new way that Best Buy handles returns if you purchase the warranty is pretty good. When I had problems with my son's fitbit not holding a charge, they exchanged it with no hassle, no questions, just the replacement product.

Bought a new iPhone and added this to the bundle. I always add Geek Squad Protection to my iPhone and iPads. Quick replacement if something goes wrong!

Geek squads never lets me down. I always purchased insurance when i buy at BestBuy

Buy my smartwatch and added extended warranty for a fraction of what it would cost to fix it or replace it. Definitely, this is why I'm a loyal best buy customer, because of their warranty and world class customer service

Watch protection for me has paid off. I am very hard on my watches and used the full replacement in the past. No worries on getting another watch with no hassle.

Excellent protection plan and easy to use, if you have a question Geek Squad can help you each step of the way and if there’s a problem Geek Squad solves it fast

We need to use it less than a month after purchased the watch and it worked perfectly.

I’m clumsy. I drop things all the time. I remember losing my phone so i attempted to use my tablet for music. Well it fell off the bathroom sink and totally cracked all over. Best Buy replaced it not charge!!!!

The 2-year Accidental Geek Squad Product Replacement simply gives me peace of mind should something happen I can get it replaced. Definitely something worth considering that could save you a lot of money down the road.

Best insurance ever!! Its reliable and the geek squad knows how to treat their customers.

The Best Buy warranty is a definite for any product. I have used it once before to repair a microwave. The parts were shipped to the house prior to the Geek Squad arriving, so the microwave was repaired in one visit.

Service was fast and device has worked great since itnwas repaired. Worth the purchase as it would have cost me 4× the amount of the original purchase

Awesome service. Extremely useful in certain situations

The agent answered all my questions an made sure i was satisfied before i made my purchase

The agent attended to me properly and friendly. It worth getting the geek warranty