Customer Ratings & Reviews

I was doing some yard work, and a rock hit my watch, causing it to crack. I went to Best Buy and they replaced it immediately. These watches aren't cheap. It was the best thing I could have done to protect my investment.

Came in handy, my watch broke with exactly one month left and I was able to replace it.

Always nice to have protection plans for electronics

Absolutely one of the best parts about purchasing a product from Best Buy, really the biggest benefit over online shopping, you can see and feel the products and when they break you have peace of mind and swap it out easy!!

I have had to use the protection plan multiple times. I have never had a problem getting a replacement on my merchandise. Having this gives me peace of mind and I suggest everyone buy this on all their purchases from Best Buy.

Excellent Warranty they refund me the money back since they didnt have the same one and all other where more expensive

I am glad to have good service from the agents that set up my watch and phones.

When I purchased this I was under the impression based on prior services that this was one and done. Unfortunately this wasn't explained that this policy did not have an "R" for replacement and required that it be sent to Geek Squad USA. They had it a week and I was without my device for a week and at the end of the day they replaced it. Which could had happened on the day I bought it in. it was clearly not repairable but I understand they are trying to reduce replacements vs repair, but this made me less the stratified customer

I’m just hoping nothing happens to where I have to use this but if I do I’m sure I will cover me on my purchase

The Geek Squad has been a great investment for the protection of my electronics. BestBuy has done a solid service to customers.

Bought a new iPhone and added this to the bundle. I always add Geek Squad Protection to my iPhone and iPads. Quick replacement if something goes wrong!

Okay honestly these days if you're buying any Electronics without a protection plan you're setting yourself up for failure and regret they are made to have A 2 to 3 year shelf life maximum get it protected while you've got it.

Always get this product. I have never regretted getting it and have had occasion to have to use it on other products and they did exactly what was PROMISED every time.

Yes good to have protection is necessary haven't had to use but its a necessary.

My Fitbit Band is a great idea but it's only made to last about 6 months. After that, the band starts to separate from the main assembly. I am happy I got the Geeksquad warranty which covered from Fitbit's poor craftsmanship.

This was well worth the money for me! Shortly after the manufacturer warranty ran out, my Fitbit started freezing and not working. A quick trip to the store, they checked it and I walked out with a new one.

This watch does it all. You cannot go wrong with this!!!!

Best investment yet they do amazing job on recovering my PC

Must have if you value your purchases alot, plus free installation

I've had to return my Fitbit, it stopped syncing. When I returned it, I didn't have my receipt. Best Buy pulled up my purchase and got me a brand new replacement. I was thrilled with how easy and speedy the service was.