Customer Ratings & Reviews

Always must. It removes any fear of anything going wrong with things I use everyday. Its insurance for everything life throws at you.

When I returned my First Alta because the battery did not function correctly, the customer service rep was very helpful when I wanted to replace it. The procedure was very efficient.

2 year accidental replacement, I've used it a few times and I love it, specially because they replace your item for a brand new one or other item for the same price.

Helpful when my friend found out that Fitbit bought Pebble. They gave us an e-mail about trading the watch in for a fitbit of his choice. Although he decided he liked the watch more.

Happy I purchased this. Messed up the internal vibrator on my watch for notifications and I got it fixed for free.

Was a great purchase to go along with my refurbished item. Was able to exchange item once damaged for a new replacement

Geek Squad protection is awesome! All they have to offer is amazing and for a good price!!

i wish they had the old plan without the 150 deductible. for broken glass. and give a credit back towards a new plan if you never used it

Always had good experiences with the service warntee when it is wanted ... things break you need to be covered simple as that

I had to replace my Samsung watch because it wasn’t holding charge. Service was very good and they replaced it without giving me any trouble.

Agent were very knowledgeable of my products at hand.

Bought this in the past and my $800 smart watch died and got it replaced instantly instore. If you are buying any tech this is a must have

I had a fitness tracker that he band had broken, the ban is not replaceable so BestBuy gave me a new one, no hassle, do wait just got it done and I was on the road again.

I purchased the extra accidental protections or my Fitbit charge 2. It will cover the battery and anything that happens to it that might not be covered under the manufacturers warranty.

This watch is phenomenal to say the least. Highly advise

Love my new watch! I haven't been in store for a bit, they're always friendly and helpful!

This added security has benefited me in the past when I’ve had issues with product failures. Would not think about purchasing electronics without this value service from Best Buy.

Good Service the store attention price al Good and cleaning

I got this because of all my other electronics that I had to use it on has been life saving. They fix them all no questions asked!

Since I could not reconnect my Fitbit to my cellphone I had to return it to the store and get a new one. Best Buy gave me no problem with the return because I had this GREAT WARRANTY.