Customer Ratings & Reviews

Honestly this vacuum changed my life! I have never had a great experience when it comes to vacuums. I have three pets, two of which shed like CRAZY and all of the previous vacuums failed to properly vacuum all of the dust and fur on the floor. This vacuum however never seems to struggle at the task at hand AND it even has different options to vacuum the dust on the walls. This is a super light weight machine and super easy to clean out! Trust me when i say I got that warranty and definitely plan on using it in the future!

My experience with getting. Replacement device was awesome! They sent my device out, I recieved update I could get a new device and I went into the store and got a gift card for equal value issued. I was able to purchase my same device model and the geek squad on my new device. Normally they say you can put it towards whatever or a newer model but I thought it was the best value getting the same and a new geek squad plan.

What stood out most was the exceptional customer service. They were attentive to my concerns and answered all my questions patiently. It’s refreshing to receive such personalized attention. Overall, my experience with Geek Squad exceeded my expectations. They truly go above and beyond!

I had a great experience with Geek Squad! The technician was professional, knowledgeable, and resolved my issue quickly. Scheduling was easy, and they kept me updated throughout the process. Highly recommend for reliable tech support!

Bought this warranty again cause last time I use it was No Questions Asked. Just loved it, I was not a big fan on warranties for Best Buy on the past. But with this great experience this particular time they have won me over again.

Very helpful especially after purchase. It helps to make sure you can get a replacement item.

Had a dryer drum go bad couple years after purchase. More cost effective for them to replace the dryer but the style was discontinued. The gave me the full value of the dryer as a gift certificate, even though I paid less because of a holiday deal.

Experience geek squad tech too ensure proper handling and installation and treat it with respect on item you work hard for and to enjoy many years to come

So it took it about a week to get going! At 1st she would get lost and never find the dock and seemed to be getting stuck everywhere! Also we couldn’t get her connected to the internet until we had a friend tell us your wifi name cannot have a dash in it! Once we got connected to the internet it’s been smooth sailing! I love having a set timer for cleaning each day & it picks up so much. I never thought I would love something more than my dyson!

This vacumm is amazing have had it for a couple months now and it definitely a nice pick if you have animals and a lot of dirt will alwsys recommend this one to others!

highly recommend it.our carpet cleaner broke and within 20 minutes i was on my way home with a new one.

It’s great for spot cleaning but doesn’t effectively clean large areas, depending on what is being cleaned it mainly is a scrubber more than a vacuum mop.

great warranty. it was quick and easy.everything we buy from best buy now getsca geek squad warranty.

I will never buy another Best Buy product again without including the Geek Squad warranty service! I purchased a $350 Tineco floor cleaning machine in 2020 and in 2022, after heavy but normal use, a small part broke inside the water tank. We took it to Best Buy expecting to have them ship it off for repairs and instead walked out with a gift card for our full purchase price, including the cost for the warranty service, so that we could buy a brand new replacement! Beyond impressed with our Geek Squad experience!

Geek Squad's warranty policy is absolutely worth every penny. Their commitment to customer satisfaction is unmatched, as they provide a hassle-free replacement service if your product cannot be fixed. With prompt and efficient support, Geek Squad ensures a seamless experience for their customers. Their comprehensive coverage for a wide range of products makes them the go-to choice for reliable warranty protection. I highly recommend Geek Squad for their exceptional warranty policy.

They have always been very attentive, professional and kind. I recommend Geek squad to everyone specially for the expensive appliances, I love having the peace of mind that if anything happens they wil help.

Exellent service, very efficient I have a problem with my product and they resolved it.

Unfortunately I had to use it recently but it was no problem at all at the store.

We own 3 of these iRobot Roomba vaccuums. We have 2 different models (this model has been 2 gifts). We love the self-emptying feature and that it can map out different rooms. We have it in our Home Assistant so with a verbal command it can go to that room and vacuum. It can also be scheduled as well. With Geek Squad protection it is an amazing quick exchange if something does go wrong.

I brought my robot vacuum in because after cleaning it would not hook up to the charger. I brought it in and they sent it out. Now, I have a gift card for what I paid for. The protection plan is well worth the purchase. Not to mention all this took place in a span of less than two weeks.