Customer Ratings & Reviews

Great to have if you have kids¡!!!!!!!!!!!!!!!!!!!!

Purchased new pricey vacuum and 3 year extended warranty. Was told at time of purchase, April 2024, that the manufacturer warranty was 3 years and then the extended was for an additional 3 years. So there would be 6 years of coverage. Today was informed by Best Buy that the extended warranty we purchased ran concurrently with the manufacturer warranty-so we only have a 3 year warranty.The gentleman at Corporate said this to which I responded why, if its covered by manufacture warranty. His reply was "You get extra things". This is NOT what we have been told each time we would buy extended coverage on big items. We are sooo done with Best Buy. Bye -bye

Excellent customer service. They really know how to work with ppl. They don't give no run around and act quick to keep customers satisfied

Best way to enjoy your purchase while being worry free

Best way to enjoy your purchase while being worry free

It's always good to buy the warranty. You never know

Very easy and convenient to use guarantee. I love the Best Buy guarantee, they never change it.

Never leave the store without protection when you have five boys living under the same roof. The peace of mind is amazing!

Wife loves it ,she would recommend this product to her friends.

Great services they always good. When I have something is broken or not working just take it back to them. They will take care of it.

these are good for items that break. Pets smoke our vacuums everytime, they replace no issues

I always get the protection plan, especially for something like a vacuum that could poop out after common use. I highly recommend.

Works great picks up dirt I didn’t even know was there

Works amazing and gets everything picked up the first time using it. Easy understanding your problems

I always purchase the added protection on electronics. It provides an added level of protection and peace of mind.

My first electric home supply purchased at Best Buy. I hope the warranty is better than the tv warranty I had.

Will definitely recommend to anyone needing services with things you’ve purchased from BB w/ warranty and not working properly.

I have always been pleased with Geek Squad Protection plan purchases.

The geek squad tried to say some dirt on the vacuum sent for repair was a bio hazard. I had to have a very stern conversation with the store manager. I had to have it professionally cleaned before they would look at it. Watch for this on repairs,they have even done the same thing on computers. I finally got money to buy another one. I just don’t trust the geek squad anymore.

I had to replace my first Shark mopvac and with the warranty it was super easy to replace with a second new Shark wet mopvac.