Customer Ratings & Reviews

I will never buy another Best Buy product again without including the Geek Squad warranty service! I purchased a $350 Tineco floor cleaning machine in 2020 and in 2022, after heavy but normal use, a small part broke inside the water tank. We took it to Best Buy expecting to have them ship it off for repairs and instead walked out with a gift card for our full purchase price, including the cost for the warranty service, so that we could buy a brand new replacement! Beyond impressed with our Geek Squad experience!

Amazing product to have and secured my Dyson and other small appliances

Most suction power from any other vacuum I've had before at a great price

I love geek squad! I’ve always made sure to purchase the extra coverage for my purchases. They have always been extremely accommodating and mindful of my needs. They gone over and above to help me resolve any issues. In all the years and many electronics purchased (earphones to appliances and everything in between) they’ve never let me down. I always tell my friends and family to use them.

We used out protection we purchased to replace a Dyson that stopped working as intended. This was a super easy process and worth the money, in my opinion.

Excellent option, I will Advise to purchase Geek Squad Protection for every item you buy at BB

Bust Buy is the only way place I always get the extra geek squad protection. You don’t have to try and find a 3 year old receipt or call a 3rd party for warrenty. All info on their computer they either fix it right away or send to geek squad central. Usually just give you a credit for item plus geek squad plan. It’s a great way to do business you don’t have to fight with outside company just take it in and done !!

Excellent coverage and price very happy with the purchase and the extra protection

This vacuum is awesome it cleaned my carpets better than they have been in a long time

Very easy to use!! Extremely accomodating!!!! Friendly

Cleans very deep and removes tough satins. The steam cleaner is a little loud but works very well.

Well, worth the cost -- can'y imagine the shipping, the long wait, and the long telephone calls to handle a problem. Glade, Geek Squad is there for me -- exceptional turn around service, very friendly, very knowledgable, too!!! I get all my products with the Geek Squad protection to take the guessing out fall my products!!!!!!!!!!!

Great no question asked so easily to do warranty of my old vacuum

Geek Squad service are very knowledgeable and It was really fast. They just needed up replacing it.

My items were insured for 5 years, but broke down within three years. Replacements of took only a few minutes at the store at no cost thanks to my GSP.

Cleans very good, way better than roombas. The app tells you exactly where it cleans. But after a year the springs on one of the wheels got loose. Definitely get a warrenty

Good product, this is the fifth Roomba I have bought. Two for myself and 3 as gits. Everyone happy with this product.

Bought a shark hand vacuum, somehow the plastic end nozzle that connects they attachments chipped/ broke and could no longer be used properly. Geek squad was willing to credit back, or replace with same item that was in the store. It was very fast and easy. I also used some rewards points on the original purchase and they applied to the replacement, so it was no additional cost. You do have to purchase it again for the new device.

Glad we had it as after 1yr our Roomba died. I have purchased the added perform Best Buy’s in the past and they have been great. Would recommend.

It is an intelligent commode if you want to save time and effort in housework, easy maintenance and very useful for people who have pets since it has a very powerful machine that allows you to keep the entire home clean. Super easy to use, light you can use it in every corner of your house or car it does not require a lot of space in your home and it is an essential tool to keep your home clean in less time and so you have time to use it in other activities, it has separate tools that you can very easily attach to your device and be able to use it to clean any area of ​​the home