Customer Ratings & Reviews

Overall pleased with cake squad service. Little irritating as far as having to bring it into the store and having to make an appointment ahead of time or drop things off and then having to come back. It is nearly 60 miles one way for me to my nearest Best Buy store. Wish she was more convenient option. Wish things were a little more efficient.

Well worth the investment! I had a dyson stick vac that was priced at $599.99 when I bought it. It stopped working 1 year and 1 week! The process was seamless and I walked out with a brand new vacuum that day!

Hopefully I’ll never have to use the geek squad protection but I’m glad I have it.

This picks up mess better than any vacuum I’ve seen! Its also really portable and comes with many useful attachments. The only possible downside is its weight. However, this is more of an issue for more older persons.

bought this for a vacuum. geek squad was great. I dropped off and by the next day I was told the vac wasn't fixable. I received my full purchase price back to put towards a new vac.

This is one feature I always have with any appliance I purchase. I have used a warranty several times on various products large and small. It may seem like a lot of money at the time but it's better to spend it up front than after have to buy a new item at full price or try and find a repair person.

I purchased this protection plan to protect my initial investment. I took home the Dyson animal and allergy vacuum. I have used the protection plan before on a previous Playstation 3 as well as a previously owned Dyson vacuum. The staff handled everything flawlessly, no pressure, or pushback! This is why I will always shop at Best Buy!!!

Great service they provide. Very courteous and helpful. They dont mind going extra mile to help you.

I purchased my first geek squad protection plan with my Neato more than 5 years ago. I have up graded every time the machine has had problems and repurchased the plan again. It is worth the money, even if you have to repurchase the plan. Just go into the store, no hassle or questions.

[Employee of bestbuy] I have taken care of my Bluebeard and use it for my iPad 10th gen it is simply the best keyboard I have ever bought.

I like Best Buy and I feel a sense of comfort with Geek Squad. I made this purchase over a year ago and I didn't have to use the warranty yet.

Bob is a good house keeper. I did have issue with the first one where but I did learn later with my second one the guide tells you what the codes are and you just use the tools and brush provided to keep him good as new.

Works when needed, we have this on most of our purchases

Bought a few items like the I robot and Dyson vacuum... There was no way that I wasn't going to protect my merchandise knowing that anything can happen to cause a problem and I wouldn't be covered. I have already had to use it on one of my I robot vacuums, I'm so glad I was covered! A must have!! I would recommend. This to anyone.

If you can afford it, then it’s worth the value. The protection plan allows you to pay a lower and more comfortable price to protect your consumer goods. I think it’s worth it! Why? because you always want to invest and protect all your products as well as your peace of mind.

[Employee of bestbuy] I love it, it’s a powerful vacuum for floors and carpet. Fantastic for the obvious, messes and such. And, having a dog it makes life a lot easier. Worth the purchase and protection!

The service is a must, ive used so much in the past and it comes in handy whenever something might happen to your product and you can sleep well knowing you can get the value of your item back to get another one.

Geek Squad is the best! Went in to replace broken vacuum purchased 3 years ago with Geek Squad protection. Was out the door with new vacuum in 10 minutes.

Had it for over 3 months and it still runs great. The best feature is the hair pickup container, no more hair getting caught up by the roller, it now goes in its own compartment and it's easy to remove.

I had problems with my vacuum. They took it in to check, got results in timely manner. Fron desk jentelmen was nice and patient. He was hwlping lasy with laptop before me, she was a challenge, but he did it like a champion