Customer Ratings & Reviews

We are really happy with this program, they are really good, kind and always whiling to help.

Has been the best purchase! I have pups so it’s excellent if you have dogs or other pets!!!

I definitely recommend purchasing the extended warranties on higher priced items. Its worth the peace of mind knowing if there is any problem you will get your item either repaired or replaced!

Geek Squad service is an easy Yes for me. We have had countless concerns iver the years that they have solved, always professionally. The delivery service has been great as well, even with various contractors coming in. I wont go without!

I bought this with my auto vacuum thing. Like 30 days later my room flooded & it stopped working . I took it back to Best Buy . No questions asked. They gave me another one on sight . Even allowed me to purchase another plan

I have owned this for a couple of years and although it's a little power house battery seems to be wearing down, Charge goes from 3 to 2 in a few minutes so will see if geek squad can assist me with protection plan. I would like a new one with a fresh battery. Great for spot cleaning so hoping it's replaceable.

When i return my electronic to get fix they respond quickly as it say. They look for every detail of the problem which for me it's important.

Best vacuum I've ever used. Comes with so many attachments and gets everywhere that i other one couldnt.

It keeps the carpet clean, it does have to be cleaned right away, if not, it will leave a lingering smell

Geek Squad is always there to help! They don't mind any questions big or small!

I always purchase the geek squad service on major purchases. I have had to use the warranty on several different occasions with previous purchases I have made over the years. I have had no problem getting my items replaced or the money back.

Great but had to return 2 times already just minor things . Machine seemed confused not knowing where to clean. Power went out wouldn't connect back to wifi. Great purchase but by time you keep paying for geek quad you would have purchased it again. But best buy Has best no hassle returns with protection plan

Eek squad refunded, my full purchase balance of my vacuum, which had broken and I was able to purchase the same one with ease

I have been using the geek squad protection plan for a very long time now. They never let you down, and it's the reason that I only buy my electronics here.

The guys are great. Made my move so easy. Mounted tvs, set up our new tv. They are the best.

This new bigger sized vacuum is really good. Im hlad I purchased it. The only down side that it is a bit heavier than your standard dyson so in prolonged use, it will wear your arm out. My 69 year old mother has a hard time with it. I would say if you dont have a big houes, maybe less than 2k sqft, stick to the smaller dyson.

Excellent coverage! My sister recommended it. Haven’t used it but looks really easy to set up claim/service. Never had an issue with my previous claims. Confident about this product.

I had a problem with my vacuum and since the store couldn't fix it and didn't have a replacement, they gave me another option.

Honestly the best protection I’ve come across couldn’t be easier they either fix it or replace it. I’ve replaced vacuums, iPads, and appliances. When you have the protection your stress free.

10/10 warranty so easy to do in store, employees nice and quick service