Customer Ratings & Reviews

Love the geek squad warranty’s and just love how easy and simple bestbuy makes it to exchange or return an item!

Always thankful I have the geek squad service and BB protection warranty!

I've only used Geek Squad Protection Plans 1 time, and it was a flawless, hassle free interaction. Asked me my problem with the device, keyed a few things in and told me my replacement options. I decided to upgrade to the newer device and pay the difference (new product cost - original purchase price). Super easy.

Love the no hassle all my appliances I make sure I purchase this ! I feel like I overspend on the 5 year warranty verses 3 year . If something is wrong with your steam mop the return your money with a bestbuy gift card and you lose the 5 year warranty you would need to repurchase it again . Too bad I didn’t know that before I spent money on the 5year plan.

The agents were quick and polite. Answered all questions i had and explained the process

I always pay more to buy these geek squad warranties. I probably make use out of 75% of them so They generally pay off and are so simple to use. You bring device to store, tell them what’s wrong and then they check if there’s a replacement. If there isn’t, you get the full price paid back.

If you buy big ticket items you know can possibly ware down or break, then you should really really really consider getting this added insurance. Worth it.

Really good light weird vacuum. Picks up anything. The only thing bad thing is battery life could last longer.

Love it since it doesn't get stuck in places and it knows exactly where to clean. Lidar will get confused if you have a floor mirror

It’s was so amazing buying from Best Buy, the product was destroyed but brought it back for exchange and it’s done

Definitely worth money you spend on it it means a free product if anything goes wrong worth the money

Very effective and fast services. They are very helpful and knowledgeable.

For the price can’t beat it recommend to all who are looking for an affordable vacuum

Haven't had to use this yet except brought our vacuum in once and they just told us to clean it better to keep the pieces from getting stuck. We buy protection for most items and have had to use it several times for replacement and its an easy process.

Getting a geek squad guarantee is always necessary to use them with no concerns.

Great product combining vacuuming and cleaning floors!

Vacuum has been very good. Has strong suction on the boost setting. Works great on carpet and non carpet floors.

I bought this vacuum with a gift card from a family member, and as it was on sale. The best combination of value and quality!

Haven't had to use this plan yet, but Best Buy's protection plans are the best. I always purchase them. They are easy to use, I don't have to register my products. If my covered item breaks, I just take it back to the store, they use my phone number to look up my account, and the product is replaced. Love it.

We have used the Geek Squad several times and are very happy with the results. I have purchased many things for new house including kitchen appliances, TV's and iRobot cleaning systems. The Squad has always been there to assist me as I always add their coverage