Customer Ratings & Reviews

Overall, this is a really good vacuum but the downside to this is the battery. They really need to figure out the situation with the battery to me. I feel like it’s not worth the money if you can only vacuum for no more than 30 minutes before you have to recharge the battery

So happy we added this to our sweepers purchase. Anything happens it's taken care of.

I bought this for the 1st purchased vacuum and boy am I glad I bought, the vacuum flamed out after 14 months of use,m. The process was way too easy when I got Best Buy, this is a must have insurance on certain things. Like a vacuum

Peace of mind for our new vacuum wife loves how it works and makes her house cleaning easier

The geek squad had help me solve and fix the problem I had with my item

I have used one before and i loved it. The only thing it doesnt do is get the edges of the walls. It leaves like a 1 inch gap. So i always have to take my broom and sweep the edges. But all in all its a good vacuum/mop

Highly recommended, love knowing I don't have to worry about expensive repairs. Take it back, get a new one!

I was able to make a quick appt for same day, due to being unable to fix my vacuum i was able to get a new one that same day!

Our two year old iRobot needed work, and the Geek squad said that the parts weren’t available. After some discussion with BestBuy they gave us a new one.

Excellent vacuum for the money and works well with pet hair

Best Buy has the greatest protection warranties- great if I have a min issue with the product- no issue so far

Great job, I like the all the time to protect my electronics

Also puchasr the geek squad protection it cmes in very handy when something goes wrong with protect.

I like the geek squad service, super helpful, I made the appointment for the replacement of my steam mop and got a new one right away.

As someone who works in the repair field, I can attest to how great having a service plan is. I had several items go bad in the past with no plan and I was SOL. Now I have peace of mind knowing that I can get it fixed and/or replaced if it goes bad.

geek squad protection is way better than wasting your money and allowing it to break. invest in your products everyone. this is needed. you can switch it out for a new one in store at customer service. if not, they can order it if its not in stock at your best buy.

Protection plans are always a safe bet when you're getting anything electronic, whether its a vacuum, washer/dryer, computer, etc. Worth the extra few bucks to know its covered for a couple years.

Bought the 4 year accidental Geek Squad Protection warranty on my Bobsweep Pet Plus vacuum and Mop. Hopefully I don't need it but they are a little pricy so it is nice to have the added protection for if something goes wrong with it.

This protection plan replaced the plan for my previous plan covering a Shark vacuum that became nonfunctional. The plan allowed me to simply return the broken vacuum for a new one. The only cost I paid was the difference in price and the cost of the new protection plan.

Tim was outstanding he runs a great department, All his employees are on their game. He makes sure he and his team have everything you need for a great experience. James is an awesome manager, You can always find him and he goes above